So, my vibration motor died last Sunday.
I emailed Puffco right away and got a response within <6hrs on Sunday. Shot some video for proof and filled out a form, and I had an overnight label in my inbox within 12 hours.
I waited until Thursday to actually ship it out, since it still worked fine, just didn't vibrate...
They received it on Friday, and have sent me a BRAND NEW base today.
I confirmed before sending mine back that it would be replaced with a BRAND NEW unit - not a refurbished/pre-owned unit... otherwise, I would have just replaced the vibration motor myself.
Hopefully I'll be puffing again tomorrow after work, but just figured I'd throw my experience in, since I know a lot of people who have probably never even HIT a Peak like to circlejerk about how bad Puffco's CS is... just saying, I have NOT had a bad experience with them so far.
I used my unit pretty heavily for about 8 months and will now have a brand new one... can't complain 1 bit.
Also, I did finally break that atomizer after over 6 months of daily use, but I was poking at it and attempting to remove discoloration on it with a qtip (what a fucking dumb idea, but I figured it couldn't hurt)
I will buy one of the rebuild kits soon and play with rebuilt atomizers, but I am still happy with the OEM V2 atomizers fwiw. I will still argue that every single person bitching about their Peak breaking is using it wrong.