It's like you're in my head!
dat stand! So on your 3rd pax? They replaced them all? So far, I've gotten only a mouthpiece replacement. The flaw is now in the base unit because of the 'stuck mouthpiece' causing alignments and such to skew...
Originally, I purchased two different Pax. Had them for about 8 months, and they get used a lot.
I had one repaired for the charging issue. They buttressed the contact points on the charger. Which I assume they do to all new models now (why wouldn't they?) and my newest model has not had the issue. The other unit had to be replaced twice, but the first replacement for that one was dead on arrival--it never charged, so that one I don't really count too much (all mass produced things have a percentage of lemons). The second time the second unit got replaced was because a seal in the oven popped out while I was cleaning with a paper towel. The seal popping out is unrepairable according to Ploom and they just sent me a new unit.
Since I have always had at least one functioning unit in my possession, and because their customer service is so on the ball--repairs or replacements in my hands within a week of contacting them--the issues just haven't bothered me... In fact, i regularly recommend the product.
This is because even if a unit stops working--and I take care of them well--Ploom pays for all shipping, they are super friendly and apologetic, they send you emails informing u of when they receive the unit for repair and they send emails when the repair or replacement will be shipped out. If it's over close to the week mark--they send the replacement/repair out overnight mail.
I mean, I don't really care if I have replace units with customer service like that! Hopefully the bugs get worked out, but with a ten year warranty that they don't give you grief about---I'll recommend the product over and over again. Hell, at least half a dozen people have purchased one after I used it with them--so I think Ploom is making out okay! And I think they understand, even if they won't admit it, the Pax has some issues that could be improved to help reliability and to make more user friendly....
The things can't be that expensive to produce, and $250 is pricy, so I think they figured in replacement costs in the retail price when offering the 10 year warranty. So long the warranty issues don't cost them too much in profits--my bet is their customer service will stay superb.
But yeah, it has some design issues that could be improved. Overall though, again, it's an awesome little vape! You gotta figure many people don't use it as much me.... so I think the warranty issues with me are a little more than the average.
I don't even know what that means. It's a rechargeable battery that is AA size is what I have seen... my car cigarette lighter inverter (100watts) charges the Pax just fine... so it doesn't require that much juice... I just dislike how the charger has to stay upright in the car..
If my lap top can be charged via USB cable to my cigarette lighter adapter--I don't see why that tiny little Pax can't have a USB charger too??? It would be far superior to the stand--that causes resin (via gravity) to drip down to the mouth piece--further causing mouthpiece issues of stickiness..