Q and A time! Mainly PAX 3 answers and more are coming, especially for Era and the App. I'll continue to relay your thoughts.
How does PAX 3 compare to PAX 2 and the original?
Click on "Compare Devices" on the
PAX 3 product page for details.
PAX 3: and Era: Are pre-orders available?
We won't be doing pre-orders this time around.
I just bought a PAX 2. Can I return it? Is there an exchange program? What about through warranty services?
At this time there is no exchange program that involves PAX 3 or PAX Era. PAX 2 warranties where a replacement is deemed necessary will be fulfilled with the same model. If you had purchased your PAX 2 directly from our website, please see our
return policy. If purchased from another website or local shop, it falls under their return policy so please check with them. Our PAX Pro's are happy to answer any questions about this as well, so reach out to them
here.
How are PAX 3 and Era different when it comes to concentrates?
PAX 3 is a loose-leaf vaporizer utilizing conduction heating. The included concentrate insert for PAX 3 works well with a variety of stickier concentrates, and gives amazing results when a very small amount is loaded. In contrast, Era is designed with a wick and coil construction and only works with Era Pods, which have been sold to Bloom Farms in California and The Clinic in Colorado.
PAX 3: What are the size differences for the oven dimensions?
The oven holds about 0.35 grams of ground flower material. The Half Pack oven lid (included with purchase), let's you use about 0.17 grams of material in the oven. These amounts may vary with moisture content and level of grind, but not by much.
PAX 3: What are the temperature ranges?
Same as PAX 2. The default temp settings are 360, 380, 400, and 420ºF. Just like PAX 2, PAX 3's temperature ranges are adjustable through the device interface, using the ON / OFF button and does not require the app. Additionally, once set with the app, a custom temperature selection will be available as the fifth temp selection in temperature setting mode.
PAX 3: Will the app give full temperature control to the user?
The app allows selection of a custom temperature in 1ºF increments. Additionally, it allows for the selection of dynamic modes that change how much and how fast the device automatically cools and boosts oven temp based on lip presence and motion sensing. This allows users to make tradeoffs between vapor production, flavor preservation, and battery utilization while keeping the device at their preferred temperature.
PAX 3: Will most PAX 2 accessories work with the PAX 3? Specifically chargers and mouth pieces?
Accessories between PAX 2 and PAX 3 are compatible, including oven lids and screens, mouthpieces and chargers.
PAX 3: I had some issues with my PAX 2. Did you address any with PAX 3?
Feedback from our community has always played a central role in the development and design of our products from the original PAX device to PAX 3 and Era. As part of this continual improvement process we've made over 25 design updates from PAX 2 to PAX 3.
PAX 3: Are all of the colors that super glossy finish?
All colors come in a high-polish for a sophisticated look and feel - while you may decide to buff it occasionally, this certainly isn't a requirement. Plus, the anodization process makes the outer shell extremely durable, so all it take is a quick wipe to get rid of any fingerprints.
PAX 3: How does the concentrate canister work? Do you need to load and clean after every use? How is vapor quality compared to flowers?
Unlike other oil pens where the coil/ heater will burn the material and require regular cleaning, our oven is much gentler on the material and doesn't overheat it. Unless you want to minimize flavor cross over, you can just reload it with more material. You can clean more often obviously, but every 5-10 uses is totally fine. Vapor is generally thicker than flower. Always remember to load a very small amount for best results.
App: Does the app cost 59.99?
No. The PAX Vapor App can be downloaded for free. It will be available for iOS and Android smartphones.
More to come!
Given that over half of the land area where you can purchase this product is California, I forsee a very tough time convincing the hippy-leaning Californians (don't we love Cali!?) to buy a product that generates excessive waste like this, especially if it cannot be recycled.
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