Hmm let's first make sure your PAX is making a good connection with the charger (simple, I know, but you'd be surprised how often it works). Try these steps in order:
- Using your thumbnail, or something similar, locate the gold charge pins on the back of your PAX and press on each of them firmly. Try to press them down into the device further - they shouldn't budge at all.
- Use a Q tip and a small amount of rubbing alcohol to swab both the device's and charger's gold charge contacts. Then dry them.
- To reseat your PAX on the charger, hover it about half an inch over the dock. Don't set it on there, but let the magnets attract and pull the dock up onto the device.
- If still no lights, double check the power adapter and make sure it's meeting the DC 5v 1A minimum requirement. Even some that say they're rated at 1A don't consistently output that. I've had chargers work fine for a week then just stop, so maybe shoot for one that's 1.2A or higher if you have it.
- If you're still not seeing lights, sad to say we should consider a warranty inspection. Submit one of our
support forms and PM me the case number so I can bump ya up the queue.
Sorry for the troubles!