Hello! I have a Pax 1and Pax 2. I have been having the issue of the P2 sticky power button and have been trying to get warranty help which is not going well. My description of the problem via the website warranty form was extremely thorough and descriptive with multiple options for contacting me with any questions. After waiting a week for a response (i understand completely, no problem at all) I get a generic form letter back, addressed to the wrong person (!), asking me to provide a detailed description of the problem as well as my address. BOTH items were specifically detailed in my original request. The email address my response is forced to is the generic Pax support address, so now my email containing information I had already provided is probably sitting at the bottom of the stack with all the new requests instead of going to the tech who sent the form letter.
My original request contained more than enough info to have already started a return process, and now I have no way to get a hold of anyone at Pax except hope they get my email sometime this week.
I love both of my Pax's but it's a shame the warranty support, a highly-touted aspect of ownership, is so lax. I was certain to buy a Pax 3 but the service along with other new options in the market are making it less attractive.
Cheers