I unfortunately am posting here due to a customer service issue, and to offer a warning regarding the W9 Tech's website operation. If things are fixed on Monday I will delete my post.
This happened on Wednesday the 30th, for the record. While trying to order an Omicron vaporizer with an extra coil, I entered in my debit card information. I pressed "complete," and the card was declined. I knew that my account has around 300$ in it, and the purchase was only for 36$, so I was confused. I entered, double-checked and re-entered my information numerous times, hoping to get the pen while it was still on sale for m girlfriend, whose Micro G is just not cutting it anymore. All of the order forms were denied, and I logged off the website discouraged.
Imagine my shock, then, when there was a check card merchant authorization on EVERY SINGLE charge that W9's website told me had been denied. I now had a 2$ available balance in my bank account, as there had been eight separate 36$ charges to W9 for the pen. I called the company immediately during business hours on Thursday, and they told me that the charges would be reimbursed within 24-48 hours.
It is now Sunday the 3rd and I do not have the money in my account yet.
They've been very nice over the phone and this could all be a big mistake, which I'm assuming it is--something related to business days. But I wanted to give a heads-up to people ordering online--check your back account if the attempted purchase doesn't go through, because it's possible it went through anyways.
I thank you for bringing this to my attention, it is unfortunate how these things turn out, but i have looked at the charges coming on that day and only one matches that criteria.
Here is what i see. Within 3 minutes we have 10 charges coming in from the same account. All of which was declined due to issues i wont say here.
Now this is where we can not control how things are processed with the credit card people.
Every time a charge is about to be made our bank asks your bank if the funds are available. When your bank says yes, it places a hold on the funds, mind you its not a full on withdrawal, it is just a hold so that if other transactions come in at that time the first come first serve method is followed.
Now that your bank has placed a hold on the funds by telling our bank yes we have the funds, our bank then proceeds to do its authentication of the card holders name, and address, then other checks and so on and so forth.
Once these checks are done and if all passes our bank then tells your bank we will be withdrawing the funds tonight at 12am when we settle out finances.
But our bank found some issues with the transaction and denied your purchase. Telling your bank hey we do not need the cash and that Somethings wrong, but your bank still thinking it could be fixed via phone and such still holds on to the funds.
Now come the second through tenth attempt to purchase. Each and every single one of your transactions has been denied by your bank because of some issue i wont mention here due to confidentiality.
And every time you hit submit there was another hold placed on your card by your bank. We have not withdrawn any funds from your account. It is your bank holding on to the funds thinking someone is going to take them.
Usually this takes 24-48 business hours for some banks to release, but that is up to the bank and some banks even go as far are 7-10 business days.
I do hope you understand that there is no way for us to change this.