Ok I read a bunch of pages and can't find it. I just picked up the NV version and am a bit confused on getting it connected. I have a solid heart on my screen. Am I connected? I don't have an option to request the link code.
Also when I sign up for the dashboard I am getting browser errors. Anyone? LOL
Do you have access to the user manual? It may help your case, I'm not sure. I can email it to you if youd like!
Have you ever gotten your controller to display a code? First you need to connect to a hotspot, then scroll through the controller options for "send code" where "connect to wifi" used to be. More details are in the manual. If you've done that before...
I would 1) press the "sync" button in the dashboard to try to get your dashboard and controller to work together.
And then 2) restart the controller.
If you have more issues, MV may need to do some backend stuff to sync your controller. That happened to me. It was about 2-3 days to be sorted.
Edit: if you CAN access the dashboard, a copy of the user manual is available there.