Discontinued Inhalater INH05/5S/6

[Smknbud]

This company @Inhalater is mind boggling.

I mentioned earlier that I initiated a paypal dispute because I never got my INH05 despite numerous promises and guarantees that it shipped. Never ever given any tracking info.

Two days ago I got an email asking if I ever received a unit yet. Yeah right. Any ways, I responded to that email in under a minute saying that at this point after more than 5 weeks of nonsense that I no longer wanted the INH05 and requested a refund. Two hours later I get another email from Frederick from Inhalater that they decided to send a unit anyways. I mean wtf..

I've since requested an RMA and have been met with silence. Part of this is my fault ordering from a company that has no stated return policy.

I will never ever do business directly with this company ever again.

 

[stickstones]

Let's not forget about the 'be nice' rule while we are in here.

 

[Kaptan]

Yes. Because I acknowledge that there are superior products in regards to build quality it means I work for ALL THREE of those companies. You are a genius for figuring it out.

/s

The INH05 hasn't even been out for that long so please explain how you had it for 2 years? Your last post on this forum, from July 28 2014, mentions how much you can't wait to get the INH05. Apparently 1 month is the same as 2 years? That's assuming you even have the INH05 which I highly doubt. Judging from your post history I'd assume you work for Inhalater yourself as all 25 of your posts on this forum are praising this worthless device.

If you bothered to read through this thread you'd see there are PLENTY of people in here having issues with this device and the rep from Inhalater is claiming the product is FLAWLESS and all defects or issues stem from user negligence. They, like you, are way too full of themselves.

Inhalater has been around for a few years. This is not their first rodeo. He's referring to the Inhalater 004 or the Inhalater XP.

 

[Inhalater]

Engineering is a cold science.

How should it be said that removing a burning hot capsule from the unit is contrary to manufacturers indication and engineering limitations of device?

 

[Edward Hyde]

Engineering is a cold science.

How should it be said that removing a burning hot capsule from the unit is contrary to manufacturers indication and engineering limitations of device?

inahalater maybe you could put some other material at the exact spot where the melting occurs.for example a ceramic ring.the fact that you didnt have in mind the fact that people wont wait to remove the capsule ,especially when its a device that after that use its pretty common to get carried away and remove the capsule even if you know it is indeed your fault.it should be done with lower settings or with a material that can withstand this temperatures. blamin the customer for your fault is not the right thing to do. in the papers that came with the unit i didnt read anything about that fault of the machine and if i wansnt constantly reading FC i would have ruined my unit by now. There are a lot of people who have your product and dont feel like they should read the forum everyday and imo they dont need to. I believe the attitude you have after everything that has happened is not the appropriate. Delays,DOA units over and over,lost units,charging 90$ for shipping,bad customer service and communication and the list goes on an on. You are doing bad at yourself keeping that way of talking to people (like its their fault you didnt foresee that removing the capsule right away,very common thing for everyone who is vaping, would destroy the unit).

 

[Vitolo]

...I do agree that Inhalater could be more tactful in their wording.
'User negligence' is a negative term, which invokes a response.

Inhalater is being direct. No sense tiptoeing around in case someone gets touchy.
Use Negligence seems positve enough to me. Neglect is a valid reason.
I guess he could have said 'User non-compliance'

 

[Inhalater]

Yes many thanks

Non-user compliance.

Square headed engineers. Don't put them in politics; they will turn the world upside down saying things ;-)

Yes we will keep on making the product better. INH 06 is in planning :-)

And no we will not take responsibility for user non compliance to operation guidelines

 

[Country-Mac]

Yes many thanks

Non-user compliance.

Square headed engineers. Don't put them in politics; they will turn the world upside down saying things ;-)

Yes we will keep on making the product better. INH 06 is in planning :-)

And no we will not take responsibility for user non compliance to operation guidelines

You should take responsibility when you didn't warn the users.

So engineers are idiots? Apparently that's why you have none hired to tell you not to line the capsule exit with low temp plastic... Any engineer worth his salt would have caught that day one.

 

[Inhalater]

Those engineers work in the bounds of requirements.

Since day 1 of Inhalater removing capsules while hot has been proscribed.

So the engineers said: There is absolutely no problem when the unit is used as prescribed

Got to get them to read what happens with such reasoning! ;-)

 

[Egzoset]

Salutations Inhalater,

Got to get them to read what happens with such reasoning!

I wanted to click [Like] twice but it records only 1 so i'll just give a thumbs up for that statement alone!...

 

[JCat]

Those engineers work in the bounds of requirements.

Since day 1 of Inhalater removing capsules while hot has been proscribed.

So the engineers said: There is absolutely no problem when the unit is used as prescribed

Got to get them to read what happens with such reasoning! ;-)

Ok ... we got it ... the way half the users on this forum would use the device (and the way the 04 and XP were used by many) is not supported on the 05. That's fine ... I will not purchase an '05 and will not recommend anyone else does either. (FYI ... I don't personally know a single vaporizer owner ... personally where I live ... can't speak for everyone on the forums ... that doesn't empty the chamber from any vape they own immediately when its cached ... so I guess this one device should be used differently than any of the other >20 vapes I've owned ... interesting stance ...)

I am hopeful that the consideration to the users that want to empty their capsule right away is given when designing the '06 in which case I'll probably purchase an 06 if there is no chance of melting plastic ... and if there is no chance of melting plastic then I may begin to recommend it again like the 04 or the XP.

Anyways ... seems like we're beating a dead cat here ...
- @Inhalater's stance is that its fine if the plastic melts if the user removes the capsule right away ... (even though if one could remove the "burning hot" capsule right away, then they could empty it in seconds and it would be cool enough to touch in less than 10-20 seconds likely due to the wonderful quick heat/cool times of polyimide). This is quite concerning to me ... when it relates to inhaling possibly harmful vapors, I like to lean on the side of caution so believe the tolerances for heat on vaporizers should generally well exceed any potential temperatures that could be reached. IMHO there should be a safety margin ... but I guess I'm no engineer ... (just a software developer)
- many members stance is that this is unacceptable and thus eliminates it as a good alternative (I'm in this camp)
- Inhalater's stance on this is that members should change the way they use the device or buy a different device because its in spec and the melting of the plastic is inevitable if caution is not used and users don't closely follow their guidelines on removal of capsules

... just re-read that ... wow ... not impressed ...

 

[Country-Mac]

Not a comforting sight.

 

[DonDizzurp]

Inhalater has been around for a few years. This is not their first rodeo. He's referring to the Inhalater 004 or the Inhalater XP.

Is that what this thread is about? Is that what the melting discussion is about? ... Yea, didn't think so


It's ridiculous how this PR rep is constantly trying to go on the offence and blame the customer. Is it our fault for wanting to dump the vaped bud after its done? Name me a single vaporizer other than this one that you have to wait a while before changing or clearing chambers?

You designed a faulty product. It's as simple as that.
Instead of saying
"here guys, I built a car that goes up to 200km/h but if you drive it past 120km/h the tires will fall off and it's completely your fault because our product is flawless and you are worthless customers"

your steps should be to:
1. Admit there is a problem
2. find a solution for your customers who bought an INH05, i.e. design new capsules
3. work on designing a new version that doesn't have these defects and flaws

Apparently you're already designing an INH06, why would you do that when the INH05 is so perfect and flawless? Yea...

 

[Vitolo]

Not a comforting sight.

Just a comment.. not an attack OR an uneducated defense of anyone......
If you turn unit on and leave the "oven door" open.. the thermostat never fluctuates and stays at the top.. endlessly heating trying to hit the setting.
A number of vape makers warn against this practice.
I am not sure what that video shows me. Your unit has been used, and has oils and resins, perhaps even dust-like particles of ABV inside. They create wisps.

 

[Country-Mac]

Dry running the first time is often recommended to remove factory chemicals. It shouldn't smoke.

No abv or particles; I pack the bottom of the capsules with cotton to prevent that. I've never not done that. Finally, it smells like burning plastic.

 

[2clicker]

Is that what this thread is about? Is that what the melting discussion is about? ... Yea, didn't think so

if its not what this thread is about then why did you bring it up. dude said he hasnt had the problem with any INH products in two years. YOU assumed that he meant the 05 when clearly that cannot be the case. then Kaptan was simply pointing out to you that there have been previous models, of which do not have these issues. thats it.

and you are pushing back on that? so whats your point here?

also check out the FC rules. your only 17 posts in and have been name calling...? that is not gonna go over well. and accusing the product of failing in a way that it isnt failing. the 05 isnt melting when used at provided temps. its melting when the capsule is removed while hot from those temps. you car scenario does not fit here. being upset about the possible melting when removing caps is a very valid concern though that i also share.

May I also say the habs suck

DAYUM!!! must be a bruins fan eh?

 

[BarnBoy]

Folks,
It is so easy to cool down a capsule post session. Just take two quick draws and you can pull out the capsule and grab the orange part. The exterior is less than 50C for me (CAUTION: black bit is greater than 55C!)...

In my last post I forgot to ask if others get a grunge between the overlap in the capsule wall? If so, how and what to clean. 90% ISO in ultrasonic for days didn't cut it. Have even tried to scrape with dental pick like tools. And it doesn't appear to be plastic. Just cooked on gunk in-between the sheets...

Help!!!
-BB

 

[2clicker]

Folks,
It is so easy to cool down a capsule post session. Just take two quick draws and you can pull out the capsule and grab the orange part. The exterior is less than 50C for me (CAUTION: black bit is greater than 55C!)...

In my last post I forgot to ask if others get a grunge between the overlap in the capsule wall? If so, how and what to clean. 90% ISO in ultrasonic for days didn't cut it. Have even tried to scrape with dental pick like tools. And it doesn't appear to be plastic. Just cooked on gunk in-between the sheets...

Help!!!
-BB

as long as the screen allows for vapor flow then just pack it up. consider the cap "seasoned"... lol

i have soaked in ISO also and it seems to do nothing.

 

[Vitolo]

Once the gunk is cooked on, you can use a rounded toothpick, to scratch it off between layers.
In Future, it can be avoided by always twisting in a counterclockwise direction as you insert the capsule.
You can also lay the spot where the overlap begins in the unit first so it does not ever begin getting folded back, as is the capsule in the image.

 

[BarnBoy]

Thanks gents!
@Vitolo - good eye for blurry photo! Actually that is a fold inward from the inner over lap. It looks like when this one was cut or placed, this corner was longer and got clipped by the screen...

Interesting you mention the spin as I naturally did that and couldn't explain why...
-BB

 

[DonDizzurp]

if its not what this thread is about then why did you bring it up. dude said he hasnt had the problem with any INH products in two years. YOU assumed that he meant the 05 when clearly that cannot be the case. then Kaptan was simply pointing out to you that there have been previous models, of which do not have these issues. thats it.

and you are pushing back on that? so whats your point here?

also check out the FC rules. your only 17 posts in and have been name calling...? that is not gonna go over well. and accusing the product of failing in a way that it isnt failing. the 05 isnt melting when used at provided temps. its melting when the capsule is removed while hot from those temps. you car scenario does not fit here. being upset about the possible melting when removing caps is a very valid concern though that i also share.

What are you even going on about?
I've been talking about the INH05 which is what this thread is about. Why would he bring up a different product and think I'm going to know what he's referring to? Obviously I'm going to assume he's referring to the INH05 which is the topic of this thread and the topic of the melting plastic discussion. Previous models without the issue doesn't mean successor models will be issue-less. Clearly the newer model has a problem that Inhalater XP owners didn't face. Even you agree that this melting plastic is a problem with this device. Instead of the PR rep trying to find a solution, he is blaming the user. This is unacceptable by any standard and I no longer care for this product nor this business and it's clear many feel the same way. I'm not sure where you got "name calling" from but whatever.

 

[mitchgo61]

Just a comment.. not an attack OR an uneducated defense of anyone......
If you turn unit on and leave the "oven door" open.. the thermostat never fluctuates and stays at the top.. endlessly heating trying to hit the setting.
A number of vape makers warn against this practice.
I am not sure what that video shows me. Your unit has been used, and has oils and resins, perhaps even dust-like particles of ABV inside. They create wisps.

I had the same thoughts. But, I figured, let's just see. I got out my unit. Left out the capsule. Cranked it to 9 for three straight sessions, nearly 30 minutes at the highest temps. I watched closely at multiple intervals under a light. Never saw a single wisp. Never smelled anything (other than a brief nod to the last material vaped in the INH). Plastic never melted or even got soft.

It certainly seems like a few folks have faulty units, and they have every right to be upset. But extrapolating that the overall design is bad, or that everyone will have issues eventually, seems like flawed logic to me. The sample size is just too small to make that leap, so far anyway.

Folks with faulty units should insist on replacements...I hope you guys get satisfaction ASAP. For those of us who, at the moment are very happy with our INH's (if not the service necessarily), well, let's pray it stays that way.

Thanks gents!
@Vitolo - good eye for blurry photo! Actually that is a fold inward from the inner over lap. It looks like when this one was cut or placed, this corner was longer and got clipped by the screen...

Interesting you mention the spin as I naturally did that and couldn't explain why...
-BB

I agree with Vitolo....a toothpick slid gently into the overlap should clean that out. Good luck!

 

[DonDizzurp]

It certainly seems like a few folks have faulty units, and they have every right to be upset. But extrapolating that the overall design is bad, or that everyone will have issues eventually, seems like flawed logic to me. The sample size is just too small to make that leap, so far anyway.

True. I can understand that.

 

[2clicker]

What are you even going on about?

i would ask you the same thing. from what i can tell you have brought zero value to this thread. instead you just post the same complaints over and over. this is not helping.

I've been talking about the INH05 which is what this thread is about. Why would he bring up a different product and think I'm going to know what he's referring to? Obviously I'm going to assume he's referring to the INH05 which is the topic of this thread and the topic of the melting plastic discussion. Previous models without the issue doesn't mean successor models will be issue-less. Clearly the newer model has a problem that Inhalater XP owners didn't face. Even you agree that this melting plastic is a problem with this device. Instead of the PR rep trying to find a solution, he is blaming the user. This is unacceptable by any standard and I no longer care for this product nor this business and it's clear many feel the same way.

he would bring it up because its made by the same manufacturer. and its almost identical to the 05 design as has every other INH vape put to market. makes sense to me. he didnt say "ive had my 05 for 2 years", but for some reason that is conclusion you jumped to.

I'm not sure where you got "name calling" from but whatever.

ohhhhh really...?

Blaming your customers for using available temperature settings is ridiculous.

You are a genius for figuring it out.

They, like you, are way too full of themselves.

just saying... this shit isnt going to get you far here. you have said your thoughts on this vape. if its that bad and you dislike this company that much then why do you keep posting in their thread...? and posting the same stuff over and over... i would suggest moving along.

so i ask you... what are you going on about?

 

[DonDizzurp]

i would ask you the same thing. from what i can tell you have brought zero value to this thread. instead you just post the same complaints over and over. this is not helping.



he would bring it up because its made by the same manufacturer. and its almost identical to the 05 design as has every other INH vape put to market. makes sense to me. he didnt say "ive had my 05 for 2 years", but for some reason that is conclusion you jumped to.



ohhhhh really...?







just saying... this shit isnt going to get you far here. you have said your thoughts on this vape. if its that bad and you dislike this company that much then why do you keep posting in their thread...? and posting the same stuff over and over... i would suggest moving along.

so i ask you... what are you going on about?

1. It's CLEARLY not the same. The other one didn't have a melting problem. It's the conclusion I jumped to because that's what were talking about. I don't understand why you're getting so offended for him.. How are you contributing right now? By attacking me like he did?

You don't come into a 2010 Ford Focus thread and start talking about your 2005 Ford Focus because it doesn't apply to the situation.

2. It is ridiculous.

They are being full of themselves. He is clearly unconditionally supporting this product and the PR rep is doing the same while blaming the customer for the design flaws rather than acknowledging the problem and working with users to find a solution. The PR rep in the Pinnacle Pro thread has acknowledged the problems with that device. VaporBlunt designed several different mouthpieces to prevent the problem from happening as well. The rep also engages in conversation with the users to figure out how to make the next device better. I don't own a PnP but that's obviously a better approach at customer relations.

Facts =/= name calling

And if sarcastically calling someone a GENIUS after he attacks me personally in his hostile post offends you then.......