It's a little disheartening to see so many people jump to Inhalaters defence when their customer service is so atrocious. Yes they're a small company and they're working hard but that doesn't excuse it. Perhaps instead of moving into a swanky new office they could have hired some more help?
I've been lurking in this thread for months now, excitement building. I jumped on the indigogo campaign pretty swiftly and not long after I managed to talk a friend into doing likewise. We read of the delays, disappointing but what can you do? We both received the colour choice email a month ago from Frederick, started to get pumped again! I replied and asked to double check my address, no reply but didn't think too much of it.
Inhalater announced they'd start shipping soon so I grabbed the contact email from their website and again asked to confirm my shipping address. No reply. Five days later my friend received his tracking number so I emailed again, still nothing. He now HAS his inhalater (which I talked him into purchasing) and I can't even get a reply. I'm 4 emails deep and I've finally quit my lurking in hopes that I'll get a response on here.
I've tested his 05, it seems to work very well and I'm jealous! Seriously guys, please get back to me. This is to the point that I'd just like the order cancelled, it has gotten ridiculous. To all the people blindly defending this company, please keep in mind that others experiences may vary drastically from your own. I run a small business myself and I sometimes forgo sleep to reply to emails. It sucks but that's what you have to do to succeed.