I am posting this as a warning. I was on here not to long ago, as most of you know, and I handled myself very poorly. I was mad because I felt ripped off about a santa cruz grinder I had received. I made a post ranting about it. I did however sense then get a hold of the maker of the grinder themselfs. I was at first very happy. They told me that they would send me a free mini grinder with the next grinder I ordered from them. Which was awesome because it wasn't them I had purchased the grinder from. I figured that while I had to pay for another grinder, this was still a pretty sweet deal.
However the grinder then arrived and there were teeth that had no paint on them at all. The metal was completely exposed, and while you might not be able to tell in this pic. If you rubbed it with your finger nail or anything you would stick in there, the metal would flake off.
Here is a pic, I know this is a good while sense my last post. However it took me a while to find a camera that took pictures detailed enough to capture this, and as you guys know I have no camera. Anyways here is a pic.
http://tinypic.com/r/rr2lft/8
It doesn't end there either. I contacted them about this once I had pictures. I had not used the grinder at all. First when I contacted them, they tried to deny that there was any dmg in the picture. First they said the only dmg that they noticed in the pics was small notches from the grinder parts drying on racks.... After I described every detail of the three pics I sent them ( while they were looking at them too on their end ) they said ok that dmg shouldn't be there. They then said they would ship out a new grinder once they received the grinder I now had to send them, which was fine. So I sent them the grinder. It had tracking. It got there on a Thursday, and about 11:40 in the afternoon. Sadly 4 bis days later I still didn't receive anything. At this point I emailed them asking if they had shipped it out. I was very nice and said that I was sure they had already shipped it out, but I was just wondering what was going on. In reply to that e,mail I got a tracking number sent to me. They didn't say a word, they just sent the tracking number to me in which said That they had finally shipped it out, that day.
Now I have finally received this new grinder, again. However there is a huge chip on the outside of the thing, its huge. Honestly the piece looks used. When you put it in any kind of light you can see there are a huge amount scratches on it, it looks very used. I guess at least this one isn't on the inside at least. Should I contact them yet again? I'm starting to worry that they are doing this on purpose due to me being mad at first. So I guess sense I got mad because I received a faulty product now I am doomed? True I can use it just fine, cause it doesn't have any chips on the inside. However it does suck ass looking at a scratched up, chipped grinder that I just spent 65 dollars on, and it supposed to be new, and top of the line. I'm just really bumbed out about this. The part that is chipped is the lower piece too. So that every time I turn it upside down and grind ( I grinder with the grinder upside down for a finer grind ) I get to stare at this huge chip.