Discontinued Haze Square

[Petunia Vanish]

Yes. Faint ticking noise. It's metallic and it's very quiet.

This was my guess as to why whenever I pull my fully charged square out of my vape drawer it is nearly dead. Every. Time.

When I press one of the temperature buttons the buzz goes away for about a minute but then returns

 

[caseball2051]

I haven't listened that closely or in a while to really comment. I was just confirming for you cause I saw you ask and had time to reply.

If I remember tonight I'll see if I can pull my square out and see what I hear exactly.

I'm pretty sure i recall some other users reporting this as well.

 

[Petunia Vanish]

I haven't listened that closely or in a while to really comment. I was just confirming for you cause I saw you ask and had time to reply.

If I remember tonight I'll see if I can pull my square out and see what I hear exactly.

I'm pretty sure i recall some other users reporting this as well.

I pulled out my unit over the weekend and I had trouble turning it off it was getting hot and I was getting concerned however it seemed to turn off after many attempts

 

[O-G-Reg]

My square occasionally ticks while i draw. But stops ticking when the unit is off, though i do experience constant battery drain.

When are people changing coils?
Ive got 2 spares and am still on my original from P1. Its actually one of the last pieces i have that came with the unit.


As an aside i think we all take risks buying products from nearly any company. I think it’s important to keep in mind that a lot of the portable market is not backed by a too big to fail corporation, but a handful of people, maybe even one or two mortal souls.

 

[ginolicious]

My square occasionally ticks while i draw. But stops ticking when the unit is off, though i do experience constant battery drain.

When are people changing coils?
Ive got 2 spares and am still on my original from P1. Its actually one of the last pieces i have that came with the unit.


As an aside i think we all take risks buying products from nearly any company. I think it’s important to keep in mind that a lot of the portable market is not backed by a too big to fail corporation, but a handful of people, maybe even one or two mortal souls.

My unit ticks when it’s heating too. That I can clearly hear. I don’t think it’s an issue. Believe something was discussed somewhere in this thread about it a while ago.

I’m still on original coil from June 2018. I only have one. Haha. So I can’t chsnge. I’ve also been using daily since.

 

[Petunia Vanish]

My square occasionally ticks while i draw. But stops ticking when the unit is off, though i do experience constant battery drain.

When are people changing coils?
Ive got 2 spares and am still on my original from P1. Its actually one of the last pieces i have that came with the unit.


As an aside i think we all take risks buying products from nearly any company. I think it’s important to keep in mind that a lot of the portable market is not backed by a too big to fail corporation, but a handful of people, maybe even one or two mortal souls.

"Coil heating noise is normal" r.i.p. bianca from haze.

 

[Djsleepy]

I pulled out my unit over the weekend and I had trouble turning it off it was getting hot and I was getting concerned however it seemed to turn off after many attempts

That's how mine.overheated then stopped working

 

[Petunia Vanish]

That's how mine.overheated then stopped working

That's the part that upsets me that 10 year warranty is irrelevant I just have a over heating unit

 

[EconMan]

I don’t see why they would be active. What’s the point? Please tell me you guys arent seeking an apology of some sort.

LOL, but perhaps sadly true. If I were the consultant for the owners, or their lawyer, I would advise them to STFU. *anything* they say now *will* be used against them.

 

[FlyingLow]

FC Community,

After a decade of active operation in vaping industry, we had to make the hard decision to shut down the business and I understand the disappointment that it had caused. The timeline between the decision and stopping the operation was not planned ahead of time as we thought that we could survive financially to keep the doors open based on several promises which did not come to life. In summary, we could not pursue this business any longer and it had to happen fast due to the circumstances of the partners of Haze.

I see that numerous rumors are flying around how we collected money and never shipped products or how there is legal action against us through merchant banks etc. etc.

This is not true. We have shipped every item that we collected money for. The merchant processor bank also has a substantial amount of reserves which they collected from us throughout the years so there would be no logical reason for any financial institution to come after us. Yet, I see that the same person is trying really hard to spread rumors and rally people against us to open charge backs. I will not respond to this. As Haze, we paid every vendor, every factory, every individual that we owe a penny.

My intention for this final post on FC is to thank a handful of people who truly have supported us through out all these years. I wish that we could stay in business for many more years but political, financial and international circumstances made it impossible for us to keep going. We ran into disagreements with our overseas factory in China, raw material prices were increased dramatically on us for most parts from China. We tried switching factories which caused QC issues beyond our control and I can count many other reasons that led us to this at the end but we have been operating the entire Haze business with only 5 people only two of them being employees for the entire 2018. There are many people here who have met us in person or even worked for our company who can verify this for anybody who doubt it.

5 people worked day and night to ship every product, respond to every customer, service every need for the whole year. The same 5 people had to shut down the business in a very short period of time. So I am sorry to post this today.

What I am sad about is this: Years ago, we started this to make a real difference in portable vape market. We always thought that this community was mostly enthusiasts. We have been proud of being part of this community. At our good days, I personally sent out 800 hand written Christmas cards to our customers, to community members. At our good days, we paid living expenses of a member whom we never met in person who was in need. We paid thousands towards legal expenses of a member who got himself in trouble with law which we believed that it was not fair to him. We created programs who have helped thousands of veterans and low income patients. Most of these programs, we donated free units and accessories and tried our best to help the community.

Most customers raved about Haze customer service for a very long time because we always took the hit, no matter what the circumstance was. We stood behind our products and tried our best to make it right by every member, every customer.

We just come to a point that we could not afford anymore.

It is sad to see that all those members are so quite against all these rumors being spread, hate against Haze is being spread. I see that people whom received 2-3 free replacements from us, service from us and who have been using the product for the whole year, is proudly posting how they are trying to dispute the charges today.

Unfortunately, this is how small start ups are being supported in our country and this is how we are now being treated. I really thought that we built solid relationships. Really thought that we made some difference over the last 10 years and except for the last 12 months of struggle, I really did not think that we let anyone down.

I am pretty sure that nobody gives a damn to what I just typed up here and this will be my last public post on any platform and in this industry.

heartbreaking to read this... and unbelievable all the accusations read.

I really enjoyed meeting you and hope our paths cross again in the future. My Haze is still awesome, thank you for all your help!

 

[EconMan]

There you go haters. You got your apology.

That was an apology? Sounded more like "gaslighting" to me.

For the record, I have nothing personally against Haze. I've never been a customer, and I've had no interaction with them. I've only used their products from friends. Personally, as a vaporist, I think the "Square" is among the best all-time general ideas in vaping. I would love to meet the imaginative person who came up with the idea because it is pure genius. All my portable vapes suck as real stealthy portables, because loading vapes in wind, on the run, etc, is a pain. To simply turn something, when another delicious bowl is desired, is more than just a "convenience" improvement -- it is or could be a paradigm shifter.
As economist's say great product IP, poor execution.

So my problem with them is the way they went out of business, something that does impact me and others, albeit indirectly. Nothing necessarily wrong or illegal with a "going out of business" sale, and using holiday sales promotions to get a extra revenue so a business loses less money at shut down. In fact, it is a smart strategy I respect and recommend. And it's ethical **IF** consumers are told beforehand and therefore the sale will be "as is" with no warranty explicit or implied.

Ethically, by my values, and legally by their presumably binding merchant bank agreement, and the FTC, and numerous legislation and regulation, anyone that bought over the holidays did so under false-pretenses. They bought something that was significantly different than advertised -- certainly no ten year warranty! They possess a moral AND legal right to a full refund funded by Haze's merchant bank. And the exercise of this right does not make a person unthankful, unappreciative, or mean, or unfair to Haze... the attempt to guilt-trip and narcissistically gaslight notwithstanding. (Saying how much their customers meant to them in the past while almost in the same breath ripping recent customers off, I do find insulting as a consumer).

It is NOT about Haze, it is about their ripped off customers.
If they had a "rolling reserve" imposed upon them, there are only a few reasons for this. Either their financials were so bad at application, the bank required it, or more probably they got into "chargeback" trouble".... as a merchant's chargebacks approach 1.5% of total charges, banks start to get nervous.... if a merchant goes over that critical ratio, the bank's hammer will eventually come down and they will require a written and executed chargeback mitigation program, and if exceptionally worried, a "rolling reserve" meaning the bank "holds" a portion of their sales in an seperate account... it is their money but they can't get to it for six months.
Regardless, I was pleased to hear that all shipments were shipped, but by definition, the products shipped were worth less than what customers bought (unless one would argue the odd notion that an unsupported Haze product is worth more than a supported one?).


Tangent FYI on warranties for those interested:
I teach an whole university course on "Assurity Economics" (lots of statistics!) and the "expected cost" of warranties can be exceptionally high. Obviously, if maintenance costs on the warrantee exceed profit from sales, the business MUST eventually shut down. As a merchant banker, we see "long warranties" as red-flags, not as symbols of a virtuous company proud of their product. Diligent underwriters will want to see the mathematics justifying it, because so very often long warranties are used as a manipulative device to increase demand short-term. Almost literally, every internet product scam involves a long or even lifetime warranty.

Indeed.... headspace calculating... I have a Puffco Peak that I do like, warts and all, but if I was hired to price a "ten year warranty" for it, the number would be somewhere around $1000 I suspect.... near three times the price of the unit. Actual Puffco warranty: 1 yr. Actual Puffco Atomizer warrantee: 3 months.
Sounds about right. lol

 

[Djsleepy]

Thank you for insight @EconMan .....not to mention selling a product they knew had issues with overheating,batteries swelling causing issues with motherboard,etc. And that business was.unsustainable......makes it even worse ....for sure it's not moral, don't know about legalities....

 

[EconMan]

Thank you for insight @EconMan .....not to mention selling a product they knew had issues with overheating,batteries swelling causing issues with motherboard,etc. And that business was.unsustainable......makes it even worse ....for sure it's not moral, don't know about legalities....

You are very welcome. My goal is not to cause Haze grief -- they've done that to themself -- but to inform consumers. Being new with low post-counts, I was a bit reluctant. I don't want to be "that guy", but my professions put me into a position where I may can help folks to better understand their rights and options. That Haze was not doing anyone "a favor" by honoring their own warranty. That anyone who bought over their holiday promotions is a victim, legally.
Actually, I was not personally upset with Haze at all -- just stated what I heard -- until that troubling "gaslighting" post came, where seemingly everyone was to blame from the Chinese to unappreciative customers.... everyone except Haze. Having studied company success and failure much of my adult life, and being a business proprietor myself, I find this troubling indeed. Because it displays an inherent *attitude* that is revealed vividly in failure.

In my company, if the client for WHATEVER reason fails to receive what was promised, it is OUR fault, and by extension, MY fault. If I tell you your rate will be 2.4% and your first statement comes and it is is 4.4%... it doesn't matter why (perhaps a clerical error?) -- you were misled and either I fix it asap or I don't. If I don't then that speaks volumes about how I REALLY view you -- as merely a means to my ends. Bad business attitude IMO.

 

[mephisto]

Welcome to FC @EconMan, you join a good hearted and boisterous group.

 

[Petunia Vanish]

When I have made my original pre-order during phase 1 I received the pro model (had o.ring issue and oven needed to be raised) then received a phase 3 pro model. I wonder why I never received the standard in the 1st place.

And I wonder if that version was more reliable and worked as advertised better than the pro which I never got working as advertised

 

[FlyingLow]

mine works awesome, had no idea there were issues till I logged on the other day...

are all units affected? should I toss it? donate it? ...I will not use or donate something that is not safe.

 

[ginolicious]

Mine still works. I’m a light user though.

 

[Petunia Vanish]

Have any square users "bite the bullet" and bought another vaporizer?

 

[ginolicious]

Have any square users "bite the bullet" and bought another vaporizer?

@Djsleepy is on a ghost MV1 now.

 

[caseball2051]

Yes, vas is never cured.

I bought a lil bud recently and it's quickly turned into my daily vape alongside my enano. I absolutely love on demand convection and the unit is beautiful.

I also bought a Fluxer deluxe induction heater and I'm loving that

 

[FlyingLow]

Does anyone have spare coils they might let go of???

or know of anyone that has any in stock?

 

[wastedpotential]

Have any square users "bite the bullet" and bought another vaporizer?

I went with the Ghost MV1, and it works so well I forgot how much work the Square was for all of us. Ghost is consistent hits, with very easy cleanup.

 

[FlyingLow]

I am also using the ghost and omni for portables, but the haze had a place in the daily rotation.

4 chambers in the square + a loaded Ghost and full pack of crucible holders (6 total) is the perfect combo for a daily out and about.

 

[Djsleepy]

May your square keep on working!

 

[FlyingLow]

May your square keep on working!

...seriously!
The website is down, and their physical retail location has been cleaned out and vacated (confirmed yesterday). They had so many great vapes in there (of nearly ALL brands discussed on this forum)... upset I did not catch a sale before they closed.