We have several accessories coming out soon. I think that it will add convenience to multiple departments. If you all enjoy the micro-dose pods that we are going to release, we are considering replacing couple of these in the base package for all future customers after the preorder phase is over and also send these to the preorder customers who already received their units at no cost (except for shipping for international orders).
Anybody receiving a phase 2/3 unit and combusting, it is purely technique/packing or cleaning. All seal issues have been addressed on new units and also we checked all material tolerances.
Our Apple MAC app will be submitted to Apple next week for final approval. All MAC users will be able to use the app. Our next step will be the Android version. It is a more challenging work but we will work on it right away.
Once all of our shipments are completed next week, we will be focusing on creating FAQ videos and troubleshooting videos/content for all users. We will be using feedback from you all to address all common questions. We will also add techniques which work for most users here. We are on FC 100% of the time for this reason. You guys are essential part of the Haze team so we can learn from experiences and apply these to enhance our offerings. The micro-dose pods are going to be provided at no cost (except for shipping) for this purpose as a thank you to all FC members.
This thread is full of valuable contributors, enthusiasts and customers which we appreciate a lot. We make a note of every post, every comment. We just simply need to weed out a handful of other comments as we see a trend. Some people believe that they can just buy a vape to try it out and return it for a full refund after using it. Usually the first step for these people is to contact us, demanding a full refund and if we point out our published return policy, their next step is to create an account here and on Reddit to bash. I am not pointing out a specific post or person so hope nobody is offended by this.
It is hard to differentiate a true experience of a customer who is willing to share it here from a hostile comment that is posted purely to put pressure on us but it is the nature of the business and we do understand. We do our best to read every comment, make notes, reach out to the customer to help with the learning curve. 99% of the customers do appreciate this and we can live with the other 1%.
I will have 2 more announcements in the next 2 weeks. Again, we appreciate you all.