Well since you ask..........I think it was released way too early.
I think it was released knowing full well the issues and problems.
I think they paid quite a few people to schill for them.
I think my opinions just as valid as theirs having used the unit........don't you?
This is not an invalid opinion. Maybe over-stated to some degree. But I am sure some totally agree.
I think that some people may not have known that issues would be likely. But I think that was the vast minority. I see about a thousand people downloaded the app, maybe a bit more. Those thousand people are a niche and likely familiar with forums like this.
Personally, I certainly knew there was a very good chance of issues and returns--new product from a new company--how could anyone on this forum not know that?
But you're right that some people were paid to advertise and (maybe/probably) some small percentage of people purchased without a full understanding. I have no problem with paid advertising or spokesman. Fish gotta swim, people gotta eat. Also there's an aspect of "buyer beware." A bit of research on the product before buying certainly would have informed any potential customer of what we knew: new company new product, so expect there might be issues. Complaining about buying a $300 anything that you didnt investigate falls on deaf ears if you ask me.
The initial release was also pretty limited too, and had ghost not got cash flow going maybe the company would have had larger problems or the initial price would have been higher.
As long as ghost honors returns and provides good support, I personally have no problem with the company or how the release went down. It is giving a five year warranty... that ain't peanuts. And it's not like the units are burning down anything or hurting anyone. At most someone like me gets a defective product, which is a half truth because it just doesnt work all of the time.
The unit when working it's really, really good is what I mean. Yes, it should work all the time but anyone who says they should not sell them because some minority percentage may be defective -- has never run a large business with shareholders and investors to answer to.
Also, like Vapexhale and its original (ticker) unit--which u can't get anymore and which i think was the best the company has ever made--i wanted in on the original. So there was definitely that thought that crossed my mind when I purchased from ghost; get the original as the follow ups may not be as good. (I was wrong on this point as to ghost, admittedly, but I willingly took the chance).
I'm also getting near instant responses to my emails from ghost, and aside from last winter (somewhat around the holidays) I have zero complaints as to customer service. It's new technology and not every company is (or wants to be) Apple that R & D's until blue in the face, patents everything, and charges an arm and a leg (thus excluding many customers).
Overall, ghost and mv1 isnt much different than many companies and roll outs. They got something good though and the customer service is better than most.
Hell, they are overnighting my stuff now, so I doubt they're making any money on me at this point. I can't condemn this company, rather I'll support them.
@Summer explained why I am, and others, are hanging in there perfectly.
That said,
@arb, I do understand your perspective though and its valid. Your opinion also is a reminder to companies to err on treating customers well.
Ghost has done that to the point of being exceptional and this is from someone who has returned a few units....
Update:
Latest unit got three crucibles on level 2 amber, one crucible on level 3 amber, then overheated. I switch the battery to new fresh one and then got one full crucible and about two draws on another.
Ghost is on top of it, so just an fyi.
