Thanks Virgil...
I have to give you credit for customer support, its really well done, I'm glad I'm your customer and hopefully all companies will follow.
I hate to sound like the guy who always complained, but I have one more nitpick, perhaps its my fault. I was looking at your video on how to clean the device, and I soaked my heat sink in 99% ISO and the color started to peel off.
I notice that you use 91%, do you think this is the reason? because I don't it.
With that being said, the heat sink can be cleaned pretty well by just using a Q-tip, so I'll be trying that next time and only put the crucibles there, as they are easier to clean when soaking, rather than with some vipes or a soaked q-tip