Question Mr C, on your web site I filled out the "waiting List Sign-up" but get no confirmation even after creating an account. It says "Sorry you don't have access" Do I need to fill out the waiting list again? I'm glad your back up, your work is incredible, I just have a NEED to know I'm on that list
Hi,
@PKOK . Thanks for your kind words.
OK - let me take another crack at explaining this. I'll discuss the waiting list first, then I'll address the matter of creating an account on the fluxerheaters.com web site. (And I am going to post the short answer to that last bit up top:
please don't create an account on fluxerheaters.com until I invite you to confirm your order. More on this further below.)
The Flux Deluxe Waiting List
This is the Flux Deluxe Waiting List Sign-Up page (
link)
It's a form, and it needs to be completed (#1) and submitted (#2). Complete the fields, then click the "ADD ME TO THE WAITING LIST" button (#2).
After you click the button and submit the form, you should see this confirmation message* in place of the form:
* I added this confirmation message after my initial rollout of the waiting list form, so I know some people who added themselves to the list in the late spring or early summer may not have seen this message, so if that's you, don't panic. It has been in place since July or so, IIRC. And I need to update that 4-6 month estimate, as 6-12 months is currently more accurate.
Anyway,
ideally, that's how you add would yourself to the Flux Deluxe Waiting List. After you submit the form, I receive it as an email in a standardized format. And as long as Google exists, I'll always have a copy of it.
Real life is messy, however, and not everyone uses the above form, for a variety of reasons. Some folks never see the form at all and just send an email asking to be added to the waiting list.
To account for this and be as fair as possible, I actually use "the date of first email contact" when I am ready to send out a new batch of Order Confirmation emails for a given range of dates. BTW, these emails are the final step before I build you a heater, so getting one is the goal of the waiting list.
To accomplish this, I wrote some scripting in my waiting list database that parses and de-duplicates names from my gmail inbox, and compares them to names and email addresses in the waiting list, always keeping the earlier entry. In this way I sift through the emails and waiting list forms and shouldn't miss anyone, while also always using your earliest date of contact. This system works well and once I can get past the current business holdup I am eager put it to use making heaters!
So, that's an overview of the Waiting List process.
Fluxerheaters.com web site accounts
Fluxerheaters.com allows everyone the option of creating a customer account on the fluxerheaters.com web site. While there is no harm in creating an account "now", I would prefer that you
not create an account on the site until I invite you to do so.
I use the accounts on the fluxerheaters.com web site for my Order Confirmation process. They are not used for the waiting list. Again, there's no harm in creating an account ahead of time, but I'm not going to do anything with it until I invite you to confirm your order. Why even expose this feature now, you ask? The answer is that my site is built from a template, and that template has certain rules and limitations. The above arrangement isn't ideal, but it's what I could manage from the options available to me via my site building template, which is geared towards the more common retail model of having stock on hand and a need to attract customers. My business is currently more bespoke, so the e-commerce and customer management components of this template aren't perfect fits right now. I like other aspects of the website's backend and feature set, however, so I'm trying to make do with having the accounts feature exposed 100% of the time, when in reality I would prefer to offer it on an invitation-only basis. Eh, you pick your battles and do what you can...
So that's what's up with the waiting list and the fluxerheater.com customer accounts. Sorry for the wordiness, but hopefully that explanation is helpful. I know that there are many more people waiting for my heaters than the 200 or so I've made to date, so I understand that this subject is very important to many of the folks reading this thread. I am trying to be as fair as possible, and not penalize people who found me but didn't find my waiting list page.
FYI, I will be out of town most of this coming week, with intermittent internet access to boot, so I may not be able to reply to this thread or email until the evenings. I'll post an update on "things" as I get more info, and I'm hopeful I'll be back to making heaters (or at least sending out more Order Confirmation emails) by Friday or so.
Cheers,