Now that we know the company makes decisions like this it's really hard to ever trust them again
I am very honestly not at all surprised about any of this based on my experience with the original Angus and following everything from them for these vapes (never looked into their induction heaters) coupled with the company practices (design R&D build quality etc) they never really earned my trust...
Hello everyone. Wanted to share my experience with the AE so far. I picked it up two months ago, ran into fit and finish issues and promptly got a replacement. I was excited to start using the new device but it quickly turned to frustration when I noticed fumes emerging from an empty oven chamber while on max temperature. I tried getting in touch with Mike from yll a couple of times but I got no response. The site I bought the AE from took the faulty device back, cleaned it and returned it back to me claiming no issues with the device. But when I got it back I noticed it again. After bringing it to their attention, they flat out denied any responsibility despite the device being barely used and under warranty. I live in a country where it’s hard to get dry herb vaporisers so this experience has been especially frustrating to say the least. Anyway I’m not sure if the fumes have anything to do with the fibreglass controversy, but I would suggest everyone crank up their AE to max temperature for a complete heat cycle just to make sure their device isn’t doing something like this (you might want to use a flashlight over the oven chamber and make sure the background is dark for better visibility as the fumes are pretty wispy). Stay safe everyone!
I think many of us have been through this experience with other products in this industry, I know I have, from testing so many session devices that are mass-produced, typically in China, testing them this way and seeing fumes, typically at least smelling something off, that can dissipate over time... (so many different possible explanations and defenses, and yes demonizations as a result of these phenomena) My experience with the original Angus, it never improved and was never going to (as I always say though, the person I sold it to, thought it tasted great?) I've had other companies process warranty, to various result, sometimes these things are subjective, but it is definitely in a retailer's best interest to say that it is fine, just send it back? Manufacturer probably would feel the same way, but I was more trusting of Arizer's own engineers' opinion way back when (I've had defective devices from them and one I thought was, but could just be personal tastes and effects over time with use of the device etc) plenty of examples from other companies, but yeah, it's a tricky thing with so many variables to know what's what. The simpler everything is, from the device to the company, the less likely these problems will arise, but then there are often other problems! lol
It is good not to want fiberglass, even when it seems that the problem in the original post was opening the device and manipulating the material by the user and the fiber is out of the air path. But it's also not good to make it seem like the problem is even worse than it is
I don't think anyone is making it seem worse than it is? It is everyone's individual decision to make, if they think it is significant problem or not... Down playing, does not really help anyone, but the (faceless) company, retailers, and their profits... Sure, blame the customer, even though they explain that it was not from opening the device, we've seen that before too (sometimes customer can be to blame, but to take the stance of "even when it seems" when you actually don't know, is not a great look imo, even though you can make the same argument, about putting a company on blast without knowing for sure, here there seems enough evidence that those are reasonable reactions when you take everything all together...?) The counterpoints are reasonable, but not when they attempt to dismiss another's perspective entirely with more speculation
Also material safety is a very personal concern, absolutely valid if someone does not want to use any material for whatever reason, certainly valid for someone else to explain why they think it's fine for them... These things are not often universal however, even among certain materials that are pretty comprehensively considered to be the most pure and safe? This is about more than this one issue, it is about what it could mean, and how they react etc. It alludes to, even if potentially, other much broader issues that are also valid concerns.
This incident was only found on the ENHANCE version? ...not any versions of the Wooden model? Also, has anyone heard from the manufacturer?
After the more catastrophic issues with the original, and the CE controversy, the manufacturer chose to abandon FC here, couldn't take the heat and got out of the kitchen... As I suggested above, there is plenty of reason to be skeptical of the original too, in my opinion based on my experience and awareness
Too many red flags with this company
which everyone in this community was rooting for despite the issues with original Angus.
Yes exactly this, so many red flags, you can list everything out, you can compare it with other companies, that is enough for me to have my mind pretty made up on the company and their products, practices... So yeah, actually not everyone in this community, some of us were kind of expecting something like this to go down with them eventually... AE did not really solve much of the problems I had with the original at all, confirmed to me that they really did not ultimately care enough? Not who I want to support or even trust to make something I want to use and enjoy with peace of mind...
Keeping my tin foil hat on for now thank you....
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