So while *charging for 5 hours before initial use*, I am having trouble with step #1: removing the filter cap by "turning it 90 degrees and lifting off". It doesn't want to turn, by hand anyways. Is is supposed to swivel just one direction or either way? Should I break out the pliers or something? Off for software now...
Joe's very helpful, his website is having some issues serving up the software and after I informed him of this he directed me to another server. But it seems like the magnets were glued to the body not the lidThey're glued with medical inert glue. So I dont know if its easy to aquire. Joe will hook you up with a new lid if yours cane like that, bc they shouldnt fall out.
I agree grokit. I think they used too much glue and it caused it to stick, not only the magnet but the lid too. I think the glue is intended for the magnets but the excess caused it to stick to the lid, making it hard for us to open. I didn't try opening it (just received it 2 days ago) but it seemed stuck. So I came on FC and saw grokit's post and decided to keep wiggling it til it became free.Joe's very helpful, his website is having some issues serving up the software and after I informed him of this he directed me to another server. But it seems like the magnets were glued to the body not the lid
Mine does have the O-ring... it is deeply set in the groove. Joe is already sending me new mouthpieces.Okay I got the lid to turn by hand, and when I popped it out the magnets came out as well. One of them shows evidence of being glued in, they're only attracted to the lid evidently. Since the lid seems to lock on just fine without the magnets, I'll put them aside for now; I will probably glue one of them back in, and put one away with the spare parts. So the lid thing is solved for now. I'll keep checking on the software.
My mouthpiece fits well, @Enchantre does yours have the o-ring on it?
Also I have a green light, but feel like I should follow the directions and initial charge 5 hours anyways
That is the phone number that I had dialed, that is currently out of service.Looks like they might be having computer problems. Probably will be sorted soon. Such is life.
Maybe you could direct him here, because obviously both address are down for me.I just sent Joe an E-mail this afternoon and received a response shortly thereafter.
I'm not upset, just frustrated that two emails and the phone number are all down, and my unit is doa.I tried it. See my updated post. Really nothing to get upset about. Hopefully their servers will be up again soon.
Thanks joe, the magnets are the least of my concern at this point, but I will call you at this number.Hi Guys,
@grokit
Sorry to hear abut the issues please contact me by phone My direct line line is 310/954-7945 I will take care of any issues you have .
I have tested the link to the program it seems to be working fine , and my email seems to be working please let me know if anyone still having issues downloading . About the magnets issues I think during assembly the surface wasn't thuraley cleaned and that is what cousing them to come out. theye are simply there to be able to clip on the lid while you are filling the unit, and since nobody uses them most likely will be removed in the next production run. we use a food safe glue to hold the magnets in but since they are nowhere near the vapor path any glue can be used.
Keep your temps low to avoid combustion, make sure you have a full battery, less material goes a long way. Fill it to the top of the silver ring with ground flower, keep a steady draw and try to practice a little to avoid disappointed in real world situations.I'm going to bust out the Elevape to my company's banquet tonight. Im gonna slip it in my jacket pocket. Any tips for a first time user?