My wife was smelling burning plastic in the house. She traced it to my enano. She turned it off. I told her she was crazy. When I turned it on and let it heat soak...she was right. I see nothing on the heating element or screen. I was looking at epicvape's web site and see the have issues getting emails and ask for texts but want an order number. I bought mine used 2 years ago. Should I email Nadia directly?