I'm having an unbelievable problem contacting their customer service.
5 days ago I placed an order for an E-Nano Maple Burl (with matching dimmer cord) and accidentally entered a typo for the shipping address. I immediately used the form on the order website to notify them about the error and request a correction.
The next day I hadn't heard back, so I made sure to send them an email at the customer service address as well. I received an automated response that they had got my message and would get back to me shortly.
Two days after that, on Saturday, I still hadn't heard anything. So I tried texting them the same message at the number indicated on their website, which is what the website says to do if I can't reach them by email.
Today I was informed that my order has shipped. To the wrong address. I don't know if it will get to the destination at all. I still haven't heard back from their customer service from any of the three different methods I've tried. I'm a longtime fan of the E-Nano and I've bought several for myself, friends, and family, but this experience has been a nightmare.
It really feels like they just don't care anymore, which is shocking considering how good they used to be. I guess they got big enough that they don't have to bother.
5 days ago I placed an order for an E-Nano Maple Burl (with matching dimmer cord) and accidentally entered a typo for the shipping address. I immediately used the form on the order website to notify them about the error and request a correction.
The next day I hadn't heard back, so I made sure to send them an email at the customer service address as well. I received an automated response that they had got my message and would get back to me shortly.
Two days after that, on Saturday, I still hadn't heard anything. So I tried texting them the same message at the number indicated on their website, which is what the website says to do if I can't reach them by email.
Today I was informed that my order has shipped. To the wrong address. I don't know if it will get to the destination at all. I still haven't heard back from their customer service from any of the three different methods I've tried. I'm a longtime fan of the E-Nano and I've bought several for myself, friends, and family, but this experience has been a nightmare.
It really feels like they just don't care anymore, which is shocking considering how good they used to be. I guess they got big enough that they don't have to bother.
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