I can totally understand it too
So what did they say when you asked and who did you talk to? I hope its a change in personnel and not policy.
All emails are signed "EpicVape Customer Service" with no name.
I didn't ask and it never occured to me that two small glass tubes would get import tax. There are no personal communications with epicvape in my experience in the last couple of years. All emails are answered impersonally in the same mannner as any faceless company or corporation so there is no more sense of buying a hand made item direct from the maker. I get enough of that in all other areas of life so I don't want more of it with vape vendors or
anything related to cannabis.
A couple of years ago I contacted epicvape about the possibility of them making a custom shorter GonG adapter and the reply was something like " we make those in-house so no problem".
I didn't get round to ordering one because life got in the way and I thought I could get one made locally.
When I asked them again recently, it was "our team cannot alter the gongs at this point" so it does sound like something's changed- maybe just sheer volume of sales means they don't need to try to spend any time with indivudual customer requests and can streamline their business with a largely automated system.
Again, the intent of my comment was mainly to make other UK buyers aware of this hidden charge. It seems the charge includes a flat £8 fee charged by the post office as "handling fee" so the total charges will seem less ludicrous for a larger purchase.
Yes, these are almost petty amounts of money, it's just having to spend over £40 for something that costs about a couple of dollars to make is pretty annoying.. and this is a problem with any design not using easily sourced standard glass fittings.