Currently the E-Nano is not in any shop in Europe. We do ship but definitely email me with questions, unless you already have as I've been fielding international shipping questions for the past couple of days.Is there a shop in europe that sells nano stems?
@ACE OF VAPE - I also like the new website but have one suggestion. Now, when an item is out of stock (e.g. the walnut stand) you can't see that its out of stock until you click on it to the order sub-page.
Perhaps it should show that on the first top level page where you first see the product.
Cheers
Oh the wonders of our website. We're (still) making changes to the product pages to allow for some nifty new product variations soon. In doing the customization we have lost a little functionality. I promise to bump the the "out of stock" status up on my list. I understand how frustrating it can be to settle on a product just to have to start the process all over.
In other news...
Warranty - We have a lot of our newer E-Nano's reaching their 3 year Warranty limit. If you are one of our original E-Nano users with a life-time warranty please please please find your original order emails and/or order # and save a copy. This will help speed things up in the event you every need to send back in your unit. Anyone purchasing a secondhand E-Nano or reaching the end of their warranty should consider purchasing the Warranty Add-on as warranties are non-transferable. This add-on is also used to upgrade to the removable cord if you have the original non-removable style E-Nano. We're not out for more money, this is solely to offset the cost of shipping, parts, and labor associated with a repair or upgrade.
Free Store Credit - Ace of Vape and I LOVE reading all of the reviews and advice posted on here and we think the world would to, so much so that we've started offering store credit for reviews. All you need to do is log into your account and leave a review on any product you have purchased. Once the review is accepted you will receive an email with a store credit code. If you have any issues at all please feel free to email me.
Grinders, that's right we're finally offering them! - Soon you will all be receiving an email with the news but you all deserve to get a jump on the information. We now have Phoenician 2 & 4 piece grinders in stock. It's our goal to have a few more products that we love available on the website so stay tuned for more.
420 Sale - Every year I start to get emails around this time asking if we will be having a sale. And every year we wait until the very last minute to decide what will be included. I can't tell you much has changed this year as we're still deciding but I can tell you that the sale will hit Instagram first so if you use it definitely follow us @epicvape once it is posted it will make the rounds on social media, forums and the website.
As always you are all very much appreciated and NEVER far from our thoughts. Seriously, FC comes up more in our daily conversations than anything else. Well maybe not more than how frustrated we are with the new international shipping fees, but it's a very close second. Nonetheless, thanks for keeping thread active and growing!
Have an Epic day!
Nadia
customerservice@epicvape.com