bigsunfish

Well-Known Member
I ordered my Enano (cherry) yesterday and it is arriving today. I am pretty excited to pick up my package later.I just wanted to say Hello to everybody and give a big thanks to EpicVape for processing my order quickly.
I am taking back my Thank You to epicvape. They printed out a shipping label but did not drop off the package until after five pacific time..I paid extra for overnight shipping expecting it to arrive today before leaving town for a few days.Now the USPS does not want to honor the refund guaranty. What a disappointing situation and experience considering I could have gotten any vape I wanted.
 
bigsunfish,

AngryJon

Well-Known Member
I am taking back my Thank You to epicvape. They printed out a shipping label but did not drop off the package until after five pacific time..I paid extra for overnight shipping expecting it to arrive today before leaving town for a few days.Now the USPS does not want to honor the refund guaranty. What a disappointing situation and experience considering I could have gotten any vape I wanted.

I understand that it sucks to not get what you thought you were paying for, and I agree businesses that can't ship same day probably shouldn't offer an overnight shipping option. That being said, you've learned an important lesson about considering for yourself before purchasing overnight shipping: "wait, can this shop reasonably be expected to ship same day?". EpicVape is a tiny operation, I would not have made that assumption.

Just hang in there though, because the e-nano is a great vape and I think you're going to enjoy it when you do get some time with it.
 
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bigsunfish

Well-Known Member
I am sure I will enjoy the Enano when I get it. The Postmaster here in my town just said what I posted. I also understand life so this is not a big deal in the bigger picture.I am only disappointed because I wanted it so much to use and enjoy. The bottom line tho is when a customer purchases overnight shipping they should receive it on time or an email or phone call letting them know that there was a delay. Merry Christmas everybody.
 

Gandalf

Well-Known Member
@bigsunfish , it sucks that you won't have your vaporizer in time. I understand wanting it before you leave town, that's exactly the reason why I ordered mine early last week. But if you look on the epicvape.com website, it states that standard processing time for orders (before shipping) is 2-3 days, and now it's 3-4 days because of the holidays. So your order was actually processed faster than would be expected!

I'm only saying this because I don't want you to be disappointed in EpicVape. You are going to love your E-Nano when it arrives, and although you could've gotten any vape you wanted, none of those other vaporizers are an E-Nano :)

Have a Merry Christmas and enjoy your new vaporizer when you get it! Hopefully you have something else like a MFLB to tide you over in the meantime.
 

AngryJon

Well-Known Member
Ordered a week ago so hopefully ships out today so praying it makes it in time before Christmas.:leaf:
Um, there is one day in which it can arrive before Christmas and the USPS probably already has a backlog for deliveries tomorrow. I don't think you're making it.
 
AngryJon,

AngryJon

Well-Known Member
You think it would make a difference that we are both in Southern California? @AngryJon

Maaaaybe if you paid for overnight shipping. But I think you'd be lucky to see three day priority inside of a week this time of year. Even if the shipment is local, it still has to get sorted to your mailman, and my hunch is their sorting probably backs up during the holiday season.
 
AngryJon,

Frandemarco

Active Member
I am taking back my Thank You to epicvape. They printed out a shipping label but did not drop off the package until after five pacific time..I paid extra for overnight shipping expecting it to arrive today before leaving town for a few days.Now the USPS does not want to honor the refund guaranty. What a disappointing situation and experience considering I could have gotten any vape I wanted.

Yea i did priority shipping on thursday afternoon but didnt arrive til monday am so i can see the frustration. But they did put an exclaimer saying it might take longer than expected. But none the less sorry bud
 
Frandemarco,

hafalump

Well-Known Member
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Here is the stando I made for my brother in law. Sick live edge cherry burl

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ACE OF VAPE

Vape outside the box
Manufacturer
I am taking back my Thank You to epicvape. They printed out a shipping label but did not drop off the package until after five pacific time..I paid extra for overnight shipping expecting it to arrive today before leaving town for a few days.Now the USPS does not want to honor the refund guaranty. What a disappointing situation and experience considering I could have gotten any vape I wanted.
Sorry about your dissapointment. I drive 10 miles almost everyday to the USPS Express business mail office which is open until 7:00pm pst. This office is for Express mail and Priority mail only and is open under the assumption that all express and priority mail will go out that night. We've had many problems with USPS (including an E-Nano that was supposed to be delivered here in California but took the scenic route to the east coast first!) but this is the first time I've heard of this. UPS suspends it's one day delivery guarantee during the holidays and I suspect FED-EX and USPS have a similar policy, but I could be wrong. I do have a policy that if a customer pays for express shipping and the package is delayed because of a fault on our end, the postage is refunded.
 

bigsunfish

Well-Known Member
Thank you for the explanation which you did not have to do. I suspected it was USPS fault. I overreacted earlier. I want to thank you for your timely shipment during these busy times and for making these beautiful pieces. I am looking forward to enjoying mine for some time. Have a Merry Christmas.
 

AegonT

Well-Known Member
Thank you for the explanation which you did not have to do. I suspected it was USPS fault. I overreacted earlier. I want to thank you for your timely shipment during these busy times and for making these beautiful pieces. I am looking forward to enjoying mine for some time. Have a Merry Christmas.

Dont worry about it mate, I think most of us were a bit impatienemt waiting for the nano. I know I was :-) You won't be disappointed when it arrives!
 

BabyFacedFinster

Anything worth doing, is worth overdoing.
I do not remember the last item I bought I was excited for. This feels like a kid on Christmas getting excited. At 40 years old I was not sure I would ever feel this way again.

Don't worry, there are lots of accessories to buy

Vaping is full of upgrades. :brow:

Enjoy your new toy. A Christmas high is a special, magical high.
 
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