A second vote to start with a lighter. I have an IH I RARELY use anymore. Lighter will give you much more control over which part is heated, allowing you to dial in your flavor or cloud hits. Another option, albeit a more expensive option, is the woodscents log from @edstnt (Can never get his name to come up!) which is made to work with any titanium tip vapcap.
Sorry you are having trouble. I adore my Omni, so I would say stick with it. The Omni closure system will not close off the carb hole all of the way. Maybe like 90%? Honestly I often leave it open anyway, since it’s not hard to put my finger (or a rubber band) over the carb hole, but there are times it’s nice to close it up and take mouth pulls like a joint, or close it up for use with a water pipe (although you have a
@DDave water wand for that, right?).
Ugh... sorry to hear this! Hoping when the package arrives it more than makes up for your frustration. And happy birthday in advance!