blackstone
Well-Known Member
Possibly, Da Vinci customer service was very good to me every time I had a problem. I hope that it all works out for you in the end. The authentic Davinci is a solid unit. Out of curiosity, where did you purchase it from? Just so others will not get blind sided with a clone purchase.
It was on ebay, a seller from China
The numbers MAY have rubbed off, but either way, Davinci will NOT honor a warranty on a unit that wasn't supplied by an authorized dealer...hhow much did you pay for it?
I paid around $100 or €90
Reading around the net afterwards, some might say I was silly not to see it coming. But I thought the price seemed right for something which has been out a while, a sentiment echoed by this user, a post which I had read before my purchase:
Fake? Not a chance. The price is too low (I can get 2 for $134 delivered, via dhgate). There's just no point. The incidence of fake vapes, as in counterfeit, is way overblown.
Also, the same week, I bought a Puffit 2 on ebay for similar money.
It is genuine, has a serial number, and that company are at present, honoring a warranty issue after I informed them I bought it on ebay.