The past few weeks have seen us here at 7th Floor working expeditiously so that everyone is able to have a vapetastic holidays. I haven't been able to be on FC...at all really...for some time, but have taken some time to review our forums today and address any needs. As always, the discussion on our threads is more cerebral and mature than I see on other companies threads here. I hope that means we are doing something right...putting all of our effort into make the best vapes on the planet. We, as a company, are just like you all, many different backgrounds that come together for one common goal...and like you all, we only want the best.
Lately we haven't been able to provide the level of customer service that you expect, due to us just getting hammered by emails, phone calls, etc, lately. We haven't been able to respond to all of them in a timely manner. Ideally, I would like a 30 minute turnaround on emails and phone calls that we can't answer immediately. But right now this just isn't possible. Having read the forums from before my time at 7th Floor, I new that customer service needed to get better, and get better fast...and of course I hope that it has. But know that our inability to return your communication as fast as you would like is due to the business of building vapes occasionally taking precedence. As a rapidly growing company, we constantly debate adding new employees...we never want leverage ourselves our too far as labor costs are our #1 expense. So we only add people to the family when we are bursting at the seams. Its a conservative approach, one that obviously has it consequences in regards to customer service. But its an approach we take because we are in this for the long run; we want to pass this company on to our children,
not make a quick buck and get out. But - without a stellar product and a great relationship with our customers, we can't achieve our goals. In that light...we have doubled our CS team. None of us like hearing that it took too long to return a call or an email, so please know that we are doing everything in our power to resolve this and make the experience better.
8 years ago this company started in a single room of a home...and today has grown to 37 proud and dedicated employees that are truly committed to making, and enjoying, the greatest vape on earth. We know that we have the freshest tasting, hardest hitting, most customizeable vapes you can buy, and we will never stop trying to make them better. Through our experience and of course your input, we relentlessly pursue this goal. So we take this moment to thank you for everything. From all of us, to all of you. THANK YOU!
We float around slogans for 7th Floor as a company quite often, but always come back to one: '
We are You' .
We keep coming back to it because we feel it isn't so much a slogan, as it is the truth.
discount code - fc15 - gets all of you 15% until Jan 2, all our sites. (you must be logged in for the code to work) And of course,
chris@7thfloor.biz.
