If you do plan on ordering directly from them I definitely recommend calling them to order instead of ordering online. I've had all my problems based on the online part of the company.marcuss said:unfortunately i must agree with you....i stopped my businness with them after two (2) missed bulk orders....to me 7th floor wholesalers customer's service is totally useless.....seems that they change the staff weekly so anybody is in charge of your order, when i call them they just apologize and try to tell me the old story...i never buy again from them....by the way their products are good enough to try your lucky hit if you are buying just one for you!owin said:Definitely issues with 7th floor. Like them saying they never got your order but somehow charged you for the order. Great product bad customer service. I'll be going through tokin from now on.Beezleb said:When I another whip or something, I will be going thru Tokins site. He was the one who convinced me to get into vapor so I am biased though but I have seen more than handful of posts regarding shipping issues from 7th floor and no issues from Tolkin.
Once again 7th floor makes great products. Love my DBV just would order from Tokin from now on.