When I received my Da Buddha back from the Canadian Warranty depot I thought; I’ve gotta share this story...
Sorry for the long first post...I managed to read the first 80 pages of this thread before my Buddha adventure began and I intend on finishing it soon...thanks to all for sharing your wisdom.
Here's the gist...
1) Sunday night place my order online @ Vaporizers.ca
2) Monday morning unit shipped by Vaporizers.ca
3) Friday morning unit arrived at my rural location followed by an evening of vapor bliss :~)
4) Saturday evening unit died/would not heat up at all :~(
5) email
support@vaporizers.ca &
customercare@7thfloor.biz to explain my situation and disappointment.
6) Monday ship unit to Canadian Warranty depot.
7) Tues/Wed some (un-necessary) hand ringing and concern over the warranty repair process...search online forums for similar experiences (thankfully very few found; just unlucky for me I guess)
8) Thursday unit delivered to warranty depot.
9) Friday receive email from
support@vaporizers.ca telling me that unit has arrived at depot and they will get to it right away.
10) Tuesday Brand New Unit arrives to my rural location!! followed by an evening of vapor bliss!!
I must clarify that when I sent my unit in for repair I did as instructed and only sent the vape; no glass, carrying bag, tube, etc. When the unit was returned I received an ENTIRE new unit including new bag, wand, tube, mouthpiece, heater cover, pick and screens! WOW!!
I am very impressed with the timely and helpful service that I received not to mention the valuable bonuses! I am still a little unclear as to whether Vaporizers.ca or 7th Floor was driving the bus in this case but I would highly recommend both as this situation was resolved beyond my expectations.
I will be telling many about this positive customer service experience and I've already placed another order.
Thanks again guys!
Cheers!