http://fuckcombustion.com/threads/the-crafty-by-storz-bickel.15984/page-272#post-892345
there's the post about the warranty resetting when you RMA. on the next page someone said they called up and were told that it doesn't reset when you RMA.
it worked for me, thats all i care about.
You may or may not be an exception to the rule.
I have it in writing from S&B, stating exactly when my warranty expired. I had 4 Crafty's, all 4 of which were under the same original warranty term.
My second Crafty, of that same group, had gone bad (flashing lights, as I recall) and I was actually denied warranty service, even though I was still in year 1. They told me I had "too many charge cycles" on the battery and this is why it had failed. It was pretty clearly bullshit, at least when compared to my other rma's and to many, many other use-stories related in these pages. Even so, I had to pay for a battery service on that one. Of course they just sent me a new unit. I've yet to hear clearly that they've replaced anyone's battery, btw - I think they always simply send a new unit.
After that experience, I wrote to S&B asking for a clear explanation of when my warranty would expire. They wrote me back twice (for clarification) and though the story they gave me has not been repeated by anyone else in the forum, they wrote, and I paraphrase,
'The warranty period begins on the day we first receive the unit in for it's first warranty service.'
Technically, this means that if you bought a Crafty and it worked for, say exactly 90 days, then you sent it in and they got it 5 days later, that day would start the 2 year clock ticking -- actually 95 days after your purchase --regardless of how many subsequent failures/replacements are sent out. Note that this in contradiction to the stated policy that warranty is good for 2 years from date of purchase.
So, not that I'm arguing with you, rather, it may be that your story is confirming what I was told. It may be that your 2 years began on the day they received your first unit in for service.
All this said, I don't in any way agree that the warranty might "reset" when you get an rma replacement.
I've documented all of this many moons ago in this thread. Ultimately, I got off the Crafty merry-go-round and upgraded to a Mighty. Warranty, whatever it was, is clearly over and my now long-time Mighty is still going strong.
) I‘m so excited. I know everything about it, also the high falure rate, but i decided to give it a try. My best friend goes with the Davinci Iq, should be here at the same date. I already read and learn a lot here, great forum! 
