Crafty/Crafty+ by Storz & Bickel
- Thread starter Roger D
- Start date
Bad Ocelot
Well-Known Member
Damnit, just ordered the liquid pads for the dosing capsules yesterday lol. Though I suppose for cleaning purposes it might be better to have removable ones.
Cardiox
Active Member
I sent my Crafty out to Storz & Bickel recently, for being faulty. It was flashing red/orange and that meant the unit needed to be sent in. I used it for about 5 months and had 175 hours on it. After a session oneday, it died. My question is, what constitutes storz and bickel to replace the device in it's entirety.Do they just simply send you back a repaired unit?
perspectionist
Well-Known Member
So I finally was able to visit Colorado. First stop was a dispensory! Loaded up the crafty and enjoyed some Ogre Kush. Boosted temperature to pull out whats left............red/yellow death lights.
Unbelievable!!!! Crafty dead the first day of a two week trip to CO. ( luckily I-inhale and mflb to the rescue)
This will be my 4th crafty one in a year.
Has anybody out there upgraded to the Mighty recently? What was your upgrade charge? Any special way to ask for the upgrade?
Thanks in advance......
Unbelievable!!!! Crafty dead the first day of a two week trip to CO. ( luckily I-inhale and mflb to the rescue)
This will be my 4th crafty one in a year.
Has anybody out there upgraded to the Mighty recently? What was your upgrade charge? Any special way to ask for the upgrade?
Thanks in advance......
vapviking
Old & In the Way
Wow, this is 3 Crafty crap-outs in a row, when claims seemed to have levelled off a little.
The flashing lites (faulty unit) will usually prompt them to ship a new unit to you. However, with a lot of hours (175 is really good) it may be suggested that you 'replace' the batteries while they have it. This sometimes leads to head-butting with them, when you pretty much know they're going to send a new one -with new batteries in it. My 2nd Crafty crapped out and I had to pay for battery ($50, now $70 I think), and further, was not allowed to upgrade at the time, but then when that one went to flashing lights they sent #3 for free. It was when #3 died that I did the upgrade.
The most common time to upgrade on this deal is when Crafty has a valid warranty problem. This is why they will call it a 'warranty upgrade' on the new invoice. At one point early on, I asked for upgrade when I had no Crafty warranty claim in with them. They offered me a $100 discount towards a Mighty, if I'd like to purchase one. Not sure if they would have wanted the Crafty back in exchange or not.
So, when you have a Crafty to send in, make the online RMA request (check spam folder for replies!), get your approval to return the device; put a letter right in the box with Crafty, asking for upgrade to a device that's more suited to your usage pattern. This is what worked for me.
Mighty is far and away the more robust unit.
Do it!
Edit; looking again, it seems you may have a dead-dead battery. If this is the case, they may want money from you, depending on what country you're in. When this happened to me I was upset, but paid. I got over it about 30 minutes after I got the new Crafty in the mail. I suppose if you're 'lucky' maybe it will be considered a covered charging issue.
The flashing lites (faulty unit) will usually prompt them to ship a new unit to you. However, with a lot of hours (175 is really good) it may be suggested that you 'replace' the batteries while they have it. This sometimes leads to head-butting with them, when you pretty much know they're going to send a new one -with new batteries in it. My 2nd Crafty crapped out and I had to pay for battery ($50, now $70 I think), and further, was not allowed to upgrade at the time, but then when that one went to flashing lights they sent #3 for free. It was when #3 died that I did the upgrade.
I upgraded 10 months ago and the up charge was the listed difference in retail price between the two at the time. (I believe that's still at $60 US).
The most common time to upgrade on this deal is when Crafty has a valid warranty problem. This is why they will call it a 'warranty upgrade' on the new invoice. At one point early on, I asked for upgrade when I had no Crafty warranty claim in with them. They offered me a $100 discount towards a Mighty, if I'd like to purchase one. Not sure if they would have wanted the Crafty back in exchange or not.
So, when you have a Crafty to send in, make the online RMA request (check spam folder for replies!), get your approval to return the device; put a letter right in the box with Crafty, asking for upgrade to a device that's more suited to your usage pattern. This is what worked for me.
Mighty is far and away the more robust unit.
Do it!
I hope so, too. See above!
Edit; looking again, it seems you may have a dead-dead battery. If this is the case, they may want money from you, depending on what country you're in. When this happened to me I was upset, but paid. I got over it about 30 minutes after I got the new Crafty in the mail. I suppose if you're 'lucky' maybe it will be considered a covered charging issue.
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Ill have to pay for a new battery after 100 hours of use? It didnt degrade from 5 sessions to 4 to 3, it was 4 sessions per charge one day and none the other why should i pay for this:-O?
vapviking
Old & In the Way
I didn't say you'd have to. I took as guess about what might happen, just as I mused that you may be covered if they think it's a charging (or other) problem. Sorry, I didn't mean to set you off with my speculations.
TheVaporist
Man is a universe within himself
Well well well, so 4 in a row then !
It seems that the Crafty is like a bamboo plant, flowering all over the world at the same time, but with death and destruction
The dealdy blinking led hit me yesterday night, in a middle of a bowl I saw him dead in my arm....WIth a smile on my face !
I can know ask for an upgrade !
A littlte thought for you my second, little warranty unit born in January, with the number 404 inked on your neck, you were finally not found after 124 hours of a life full of flavor.
Rest in peace lovely crafty
Ps: The same day, my custom omnivap order was complete and sent... The ways of Jah
It seems that the Crafty is like a bamboo plant, flowering all over the world at the same time, but with death and destruction
The dealdy blinking led hit me yesterday night, in a middle of a bowl I saw him dead in my arm....WIth a smile on my face !
I can know ask for an upgrade !
A littlte thought for you my second, little warranty unit born in January, with the number 404 inked on your neck, you were finally not found after 124 hours of a life full of flavor.
Rest in peace lovely crafty
Ps: The same day, my custom omnivap order was complete and sent... The ways of Jah
They all die around the same hour usage are u v10 aswell.?Well well well, so 4 in a row then !
It seems that the Crafty is like a bamboo plant, flowering all over the world at the same time, but with death and destruction
The dealdy blinking led hit me yesterday night, in a middle of a bowl I saw him dead in my arm....WIth a smile on my face !
I can know ask for an upgrade !
A littlte thought for you my second, little warranty unit born in January, with the number 404 inked on your neck, you were finally not found after 124 hours of a life full of flavor.
Rest in peace lovely crafty
Ps: The same day, my custom omnivap order was complete and sent... The ways of Jah
im stuck with my grasshopper untill im made whole by snb...
TheVaporist
Man is a universe within himself
Yep, 2.10 firmware here ! 124 hours in eight month at full temp, trying to push the limit
Gonna ask innocently for a Mighty
vapviking
Old & In the Way
You'll be impressed by the Mighty as well.
biohacker
H.R.E.A.M
I think Randy at Puffitup probably has the most experience to give us the numbers on the Crafty... check out this thread....and I quote Randy:
"Repair Geek here. When a crafty comes back to our shop with a warranty issue, typically the range is 90-110 hours. That doesn't mean that crafty's all fail around that time range, however that seems around the time you start to see issues."
https://www.reddit.com/r/craftymighty/comments/4adtcw/how_long_does_the_crafty_typically_last/
And for what it's worth, I own 2 Crafty's..... one is a v2.10 with 32 hours on it without a single hiccup, and same with a v2.08 with 26 hours on it. Slightly longer heatups than when new but still serving their purposes excellently (now more than ever as i'm between homes so living out of a non-smoking hotel).
Long live the Crafty! (and my 2 Mighty's!)
"Repair Geek here. When a crafty comes back to our shop with a warranty issue, typically the range is 90-110 hours. That doesn't mean that crafty's all fail around that time range, however that seems around the time you start to see issues."
https://www.reddit.com/r/craftymighty/comments/4adtcw/how_long_does_the_crafty_typically_last/
And for what it's worth, I own 2 Crafty's..... one is a v2.10 with 32 hours on it without a single hiccup, and same with a v2.08 with 26 hours on it. Slightly longer heatups than when new but still serving their purposes excellently (now more than ever as i'm between homes so living out of a non-smoking hotel).
Long live the Crafty! (and my 2 Mighty's!)
How much is the difference if i may ask?
I
sorry to hear that. I actually already sent it in and they actually just sent me a tracking number to return. I have also upgraded to mighty so I don't have to send it in again (hopefully) I work through the USA crafty, they been great so far
rebis
Active Member
As a helpful poster pointed out, he needed to check his junk emails. He did this, and found an email from S&B and, all is seemingly well.
Vaporcussion
Well-Known Member
Well, I see I'm not the only one! They were about to ship my 4th Crafty (bought Nov 2014) and now I received this email. Maybe I should get a Mighty, less problems?
We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. Due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at 510-451-1553 option 3# to make the payment.
Crafty-----> Crafty $0.00
Crafty-----> Mighty $0.00
Crafty-----> Classic Volcano $49.00
Crafty-----> Digit Volcano $99.00
Crafty-----> Plenty and Plenty Vaporization Unit $0.00
We look forward to working with you.
Thank You,
Storz & Bickel America, Inc.
1078 60th St
Oakland, CA 94608
oakland@storz-bickel.com
www.storz-bickel.com
We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. Due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at 510-451-1553 option 3# to make the payment.
Crafty-----> Crafty $0.00
Crafty-----> Mighty $0.00
Crafty-----> Classic Volcano $49.00
Crafty-----> Digit Volcano $99.00
Crafty-----> Plenty and Plenty Vaporization Unit $0.00
We look forward to working with you.
Thank You,
Storz & Bickel America, Inc.
1078 60th St
Oakland, CA 94608
oakland@storz-bickel.com
www.storz-bickel.com
So they are offering you a Mighty or Crafty for free or a cano for $49?
That seems pretty damn generous to me if it's true.
biohacker
H.R.E.A.M
OR Plenty for FREE! Actually a Plenty AND "vaporization unit"!
This HAS to be a S&B First!
vapviking
Old & In the Way
Great offers. Unprecedented.
Thanks for posting.
Do you have any thoughts on why you are considered to have "circumstances" that warrant this?
Oh, btw, I'd suggest the Mighty.
ChooChooCharlie
Well-Known Member
OR Plenty for FREE! Actually a Plenty AND "vaporization unit"!
After the ladies get a hold of my vaporization unit, they all call me "Good 'n Plenty"
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