Hi there, this is the artist who made the piece you are talking about and a few folks mentioned this thread to me today so I just wanted to chime in - I'll start by saying thank you for buying something from me and I apologize you still have to deal with a cracked piece. I started blowing glass late in 2013 and I think this piece was my first or second pendy rig I ever made, made within my first year (?) and I've never defended things I didn't do right. It was my ignorant choice of color that caused the problem to begin with - I've since learned it is very prone to cracking in deep encasement so I rarely even use it anymore. I still consider myself a beginner who has something to learn from anyone else working behind a torch but I'm getting better every day!
The reason I'm posting is because I disagree with how you said I handled the issue. I wanted to get that cleared up and hopefully still resolve your issue, if you want it resolved. It's very hard to search for messages that are this old on reddit so I'm doing this from memory...
My state only decriminalized paraphernalia about a month ago so I've always been VERY cautious about repairs coming back. I live less than 30 miles from DC, attention is paid to the mail around here. I tell people that they need to be absolutely spotless because if something goes wrong BOTH of our addresses are on the box and we BOTH could get in trouble. Plus, repairing a dirty piece is a stinky pain to deal with in any state.
Many glassblowers will charge a cleaning fee if something comes back dirty and I've never done that so I would certainly never smash something AFTER it has arrived here safely... what would be the point???
I offered several options (again, correct me if I'm wrong here - it's been a while)...
The option to clean it and return it for a full refund
...or clean it and return it for repair (with all expenses paid by me)
...or, because it was cosmetic only and didn't impact the function of the piece I also offered that you could keep it as-is for a partial refund
...or if you just didn't want to deal with the hassle of returning it and just wanted your money back you could smash it and send me a photo for a full refund.
I still feel that those options are fair and they are still all available to you but like you mentioned above - you never got back to me to let me know how you want to proceed.
I've had more sales on /EntExchange than any other Reddit user and can count on one hand the number of refunds I've had to give - or repairs I've had to do for things that were my fault but I always stand by my work and have always made it right. I feel comfortable saying I've got the sales history on reddit, and now growing on facebook, to confirm that.
Sorry for the long-winded message but I hope this addresses your concerns that I DO stand by my work and I DID attempt to make it right - and those offers still stand today so again, I apologize for the trouble and if you are interested please contact me on Instagram because I probably won't check this account as often and want to make sure I get back to you ASAP.
I hope this addresses your concerns that I DO stand behind my work and DID try to make it right - and still will, if you are interested.
I hope this addresses your concerns that I DO stand behind my work and DID try to make it right - and still will, if you are interested.