Anyone on here with the FC-1000 and the FC-707 (BOTH MATRIX PILLARS)? I ask because I ordered the 1000 and Steve sent the 707. I've tried to like it but it just doesn't hit right. I can't describe it,but feels like its got to be mouthpiece placement and location. It doesn't feel like there's anything wrong with the perc flow
@Frederick McGuire i know you have the 1000 do you think the 707 would hit different yours with the different mouthpiece location?
I don't think the feel of the hit would be all too different, but sometimes little things like that really do make all the difference...
I noticed you mentioned a little bit of splash back a while back.
I have absolutely zero issues with splash back, and I can 100% see how that mouthpiece design could have a bit of splashback.
I personally prefer the bubbler design in general, so I was pushing for that in the design stages anyway, but now using it, I can see how it helps a bit reducing splashback in this particular piece.
Here's how I see your situation:
You ordered the right piece from the right store page.
You confirmed via message that you wanted the fc1000, not 707.
You did more than should be expected of you to ensure you get the item you wanted.
Stevens store fucked up in sending you the wrong piece.
It's significantly similar, but it is not what you ordered, and you are not happy.
IMO, it is currently Stevens responsibility to make you whole.
There are a few possible solutions I'd think are fair, but obviously it will have to come down to what you are happy with and can negotiate with steven.
1 - you get to purchase an additional FC-1000 at a HEAVY discount - like at least 50% off or something.
2 - you destroy the FC-707 you got in exchange for a free replacement fc-1000 - given this fuck up is on steven I would only agree to destroy the 707 upon receipt of the 1000.
3 - you ship back the 707 to steven, at Stevens expense, and again only after receiving the replacement 1000.
4 - just ask for a partial refund down to a point your happy with - ie, if you're annoyed with this piece to the point you feel it's only worth $40, ask for a refund of the sale price -40 - effectively getting the fc707 at a discount instead of a fc1000 at full price.