Homeboy has t-minus 1 more day to send me a tracking number then I press the red button...
Check this:
Subject: Seller abuse
From: Me (Send a copy of reply from customer service to this address.)
To: Customer Service
Type: Products/Merchants
Submit Time: 2014-10-30 22:52:39
Hi! I ordered a glass product from a seller - arrived completely broken. As suggested I talked to the seller first, who requested I buy something more to help with shipping cost. That is not ethical. But I agreed. Then for the next shipment he provided an invalid tracking number and it never came of course. Finally he claims hes mailed it again, but I have no idea. I think hes selling broken stock and taking advantage of your system. What do you suggest I do? I think he wants to keep me waiting until there is less buyer protection possibly for both orders. Or its just coincidence, but many other people have had the same experience with him from the BBS that shared his link originally.
If I wait longer to see if he is honest, does my refund protection run out?
Thanks.
-Snidley
From: Customer Service 2014-10-31 20:19:58
Dear Snidley,
Thanks for contacting DHgate Customer Service. We're glad to assist you with your concern.
I completely understand that you are concerned with your order, let me help you. For this what I do suggest is to report this seller to our Safety Center since we do not tolerate this kind of behavior here in our site. You can send a report to
safetycenter@dhgate.com and please do wait for a feedback from our safety center once you already made your report.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us.
Regards,
Rhinna Marie E.
Customer Service Center
DHgate.com