Quoted for truth.
I hope that official emails continue to be sent from here on in as
@Rabbi has indicated happened last time (great news!).
Both of these recent members to FC have raised a seriously important matter. Thank you both for joining and for your contributions. I am sorry to hear that you have had problems with your CCA experience, Josh is a good guy, just seems to have bitten off more than he could chew when demand for his products skyrocketed quicker than he could keep up. I truly hope he can get back on top of these back orders soon.
People should not be forced to use forums and/or social media to communicate with vendors. It is wonderful to have vendors around in these places of course, but we can't expect everybody in every jurisdiction to feel safe doing so (especially social media, but that is another discussion for another day!). Order details are absolutely private information and it is crucial to make people like
@mrbonsai420's (who does a wonderful job and has nothing but respect from this herbivore!) role crystal clear for customers who might freak out if someone on a message board with no vendor banner all of a sudden knows about their order.
Many do not want to talk about that kind of thing publicly or in PM's on a forum - especially those where legal risks are attached.
Emails need to be responded to (even if slowly due to delays). We can't force people to repeat themselves in circumstances that involve unnecessary third party websites whose servers will retain the data of this exchange. Social media has the same problems. This is about privacy and data security as well as customer service.
In fact, most e-nail and vaporizer vendors do the same shit and over-rely on public platforms for private dealings. It needs to stop for the sake of customers like those above
BTW I just had the most luscious dab of full melt on my sapphire 30mm liger! They are definitely enjoyable when they do end up getting out to customers. I hope that those above all get what they ordered ASAP.