Cannabis Hardware (formerly NewVape) FlowerPot Twax Vaporizer

[Roth]

This really could have been an opportunity for Edwyn to be like:
"Yeah our controller was not the best. We heard the reviews/feedback and did <action> to improve upon it. We appreciate the honest feedback because we want to produce the kind of product that will satisfy."

The Flowerpot sounds like a great vape but I wonder if he really means it that he wants to put out the best products.
I am not saying this is the case but I'm getting the impression that his desire to buy good reviews is more important than taking feedback and improving upon the product.

Agreed that Edwyn could have handled it better, but I have to seriously question your implication that Edwyn and NV don't listen to feedback and improve the product.

I see you just joined FC today, welcome. But if you look back over the entire history of this thread, you'll see countless examples of NV taking feedback directly from the customers, and making near immediate changes to the product. Frankly, it's one of the things I like best about NV. Their ability to respond to customer feedback and change direction with a product is impressive.

The WeedEater itself was a direct response to customer feedback and comments. Altering the number of holes in the Vrod diffuser, new stand/caddy designs, glass bowls, adjustable bowls, angled holes in the carb cap to spin pearls, adjustable number of holes in the carb cap, offering the Auber controller in addition to the NV controller, differing handles for the caps, the list goes on and on. That was off the top of my head in 15 seconds.




I personally don't like the relationship between many reviewers and vape companies. I understand sending free products out to get publicity for new products. But when you start to get into referral codes and the like, things start to get murky really quickly imo.

Imo, NV is past the point of needing to do the whole referral code dance at this point, their product speaks for itself.

I don't really watch any vape reviews for that reason. I listen to what the people are really saying, those that bought the product with their own money.

 

[Coustu]

Agreed that Edwyn could have handled it better, but I have to seriously question your implication that Edwyn and NV don't listen to feedback and improve the product.

I see you just joined FC today, welcome. But if you look back over the entire history of this thread, you'll see countless examples of NV taking feedback directly from the customers, and making near immediate changes to the product. Frankly, it's one of the things I like best about NV. Their ability to respond to customer feedback and change direction with a product is impressive.

The WeedEater itself was a direct response to customer feedback and comments. Altering the number of holes in the Vrod diffuser, new stand/caddy designs, glass bowls, adjustable bowls, angled holes in the carb cap to spin pearls, adjustable number of holes in the carb cap, offering the Auber controller in addition to the NV controller, differing handles for the caps, the list goes on and on. That was off the top of my head in 15 seconds.




I personally don't like the relationship between many reviewers and vape companies. I understand sending free products out to get publicity for new products. But when you start to get into referral codes and the like, things start to get murky really quickly imo.

Imo, NV is past the point of needing to do the whole referral code dance at this point, their product speaks for itself.

I don't really watch any vape reviews for that reason. I listen to what the people are really saying, those that bought the product with their own money.

Yeah I’m good. Cudda been handled better but I’m still supporting. Great product.

 

[Grifo]

I like Troy a little more now seeing him not buckle. l like newvape but in the end Troy keeps his integrity. I saw the video in question before the drama and if anything it will prevent a potential buyer from buying the newvape controller and potentially keep them as a happy customer. I did not buy the NV controller because I saw all the negative remarks on it in this very thread. If I had bought it I would have not been satisfied. Though i do agree people on reddit take it too far because they are able to speak more freely than we are allowed to here. (I dont mind the moderation here we need to be checked I'm not saying it's a negative)

I think the affiliate program needs to be revised though because in the end an agreement was broken and I do feel where edwyn is coming from and why he is upset. But I see why Troy did what he did also. If there was a little compromise from both sides this could have been avoided.

 

[DabbinLavish]

Agreed that Edwyn could have handled it better, but I have to seriously question your implication that Edwyn and NV don't listen to feedback and improve the product.

I see you just joined FC today, welcome. But if you look back over the entire history of this thread, you'll see countless examples of NV taking feedback directly from the customers, and making near immediate changes to the product. Frankly, it's one of the things I like best about NV. Their ability to respond to customer feedback and change direction with a product is impressive.

Well-said. You're right. The product still seems great by most accounts. It just leaves a peculiar aftertaste concerning the company's overall business philosophy/ethics if they're willing to publicly strongarm a good review and then respond the way that they did.

Like you said, it's better to read reviews from those who have willingly spent their own money to purchase a product and give their opinion on it. The affiliate incentives do muddy the field.

Anyone know what's in that agreement that was violated?
Maybe NV just wanted a heads-up on negative press before it was thrown out into the ether?

 

[PandaLee]

Just reminds me of the little Italian deli I used to frequent a lot during my college days. The old ladies running the joint were mean and talked shit, but they made the best damn sandwiches in town!

 

[Jgott56]

I like Troy a little more now seeing him not buckle. l like newvape but in the end Troy keeps his integrity. I saw the video in question before the drama and if anything it will prevent a potential buyer from buying the newvape controller and potentially keep them as a happy customer. I did not buy the NV controller because I saw all the negative remarks on it in this very thread. If I had bought it I would have not been satisfied. Though i do agree people on reddit take it too far because they are able to speak more freely than we are allowed to here. (I dont mind the moderation here we need to be checked I'm not saying it's a negative)

I think the affiliate program needs to be revised though because in the end an agreement was broken and I do feel where edwyn is coming from and why he is upset. But I see why Troy did what he did also. If there was a little compromise from both sides this could have been avoided.

You're crazy man. They're paying reviewers to give positive reviews and NEVER say anything that could be perceived as negative. If they do give a critical review they will get booted from the program.

How can you say that "you see where Edwin is coming from?"

 

[Grifo]

You're crazy man. They're paying reviewers to give positive reviews and NEVER say anything that could be perceived as negative. If they do give a critical review they will get booted from the program.

How can you say that "you see where Edwin is coming from?"

yeah dude I'm crazy


I didnt say I agreed with the affiliate program.

 

[Jgott56]

yes leave it to edwyn to step in shit. I reactivated 420vapezone coupon code which was deactivated over a month ago. It got blown out of proportion and twisted around real fast. At least they know who edwyn is over on reddit now. Juicy drama's always good for sales. Damm that's a tough bunch over on reddit. I got ambushed the the Troy Army

Yeah. No. The "juicy drama" you're referring to is lots of people saying that they'll never support your company.

I think you've confused with the expression "All publicity is good publicity." This is most certainly not publicity that's going to get you more business.

 

[triskelion]

"Publicity good or bad still publicity."

 

[tylerj55]

I had been suggesting the Flowerpot to all of my friends, but now I don’t think I can keep suggesting it. It’s still the best vape around, but I really don’t think this situation was handled well at all. NewVape should have reinstated the code and apologized, or they should have explained and not reinstated the code. The response NewVape provided was rather offensive in the sense that it brushed off concerns of of paying/potential customers. If you treat customers like that publicly, what’s stopping you from ignoring my request privately?

I am going to watch and see how the rest of this controversy unfolds, and I hope they can redeem themselves, but I will always have a reserve about ordering from this company now.

*edit* - Seems as if they don’t care about this situation anymore, so I guess that’s it for me. Good luck to everybody who decides to purchase anything from this company, they make great stuff, I hope you don’t have any issues with your purchases. To NewVape, you obviously don’t care, but I hope you start realizing you are a company, and start handling situations like this more gracefully. Companies who treat their customers like this tend to not last long, at least in this field.

 

[Cannabis-Hardware-Ed]

It's a new day. I'm moving on. Here's the latest version of the insulated handle system I've been working on as a result of your feedback. I thought @Baron23 made a good recommendation about keeping the insulated sleeve open source. So i modified the design around a generic sleeve dimensions. 2"long .375 - .5" OD, and .25" ID. It's intended for the customer to be able to change the insulated portion. ie. blown glass, carbon fiber, hardwood, hemp wick. Perhaps we can get Ed's tnt to make some exotic wood handles. All of the popular tools have been adjusted to 2" long. The system is designed to support all current carb caps.
.

 

[triskelion]

Stay focus brother

 

[WelshBrok]

I’d hate to be that person who gets told not to get a flowerpot due to a reddit argument over an affiliate program, buys something else not as good and ends up buying the flowerpot anyway and wasting the money on the vape in between

Maybe it’s personal preference but I personally recommend vapes and like to be recommended vapes on the merit of the vape, not how well their creator handles social media and marketing

Ps. Nuff said and I’m liking the insulated handle system and looking forward to see what mad custom stuff happens with it

 

[entirely_foreign]

I had been suggesting the Flowerpot to all of my friends, but now I don’t think I can keep suggesting it. It’s still the best vape around, but I really don’t think this situation was handled well at all. NewVape should have reinstated the code and apologized, or they should have explained and not reinstated the code. The response NewVape provided was rather offensive in the sense that it brushed off concerns of of paying/potential customers. If you treat customers like that publicly, what’s stopping you from ignoring my request privately?

I am going to watch and see how the rest of this controversy unfolds, and I hope they can redeem themselves, but I will always have a reserve about ordering from this company now.

*edit* - Seems as if they don’t care about this situation anymore, so I guess that’s it for me. Good luck to everybody who decides to purchase anything from this company, they make great stuff, I hope you don’t have any issues with your purchases. To NewVape, you obviously don’t care, but I hope you start realizing you are a company, and start handling situations like this more gracefully.

https://www.reddit.com/r/vaporents/comments/bou390/official_apology_to_vaporents_and_troy/

 

[tylerj55]

https://www.reddit.com/r/vaporents/comments/bou390/official_apology_to_vaporents_and_troy/

That’s a start, but the stuff he said was very alarming as a customer, and this doesn’t fix that unfortunately. He apologized in the beginning, but he explains his mistakes as if that makes it any better.

I’d hate to be that person who gets told not to get a flowerpot due to a reddit argument over an affiliate program, buys something else not as good and ends up buying the flowerpot anyway and wasting the money on the vape in between

Maybe it’s personal preference but I personally recommend vapes and like to be recommended vapes on the merit of the vape, not how well their creator handles social media and marketing

Ps. Nuff said and I’m liking the insulated handle system and looking forward to see what mad custom stuff happens with it

Personally, I’ve dealt with too many companies with shit customer service in this field, that I can’t agree with this. I’m not going to go and suggest some cheap replacement instead of these, but honestly my Evo and my Grasshopper are close to the flowerpot in terms of vapor production/flavor/etc. I couldn’t recommend the grasshopper due to customer service/faulty devices, but the Evo has been great for me, and the customer service from them has always been great as well. With something like this I want to make sure I’ll be treated right if I have any issues, as I have dealt with crappy companies as previously stated, that have sent me used/dirty items in the mail. With how angry he got at the situation I wouldn’t put it past them to react poorly if a customer should have an issue they don’t understand.

 

[WelshBrok]

That’s a start, but the stuff he said was very alarming as a customer, and this doesn’t fix that unfortunately. He apologized in the beginning, but he explains his mistakes as if that makes it any better.


Personally, I’ve dealt with too many companies with shit customer service in this field, that I can’t agree with this. I’m not going to go and suggest some cheap replacement instead of these, but honestly my Evo and my Grasshopper are close to the flowerpot in terms of vapor production/flavor/etc. I couldn’t recommend the grasshopper due to customer service/faulty devices, but the Evo has been great for me, and the customer service from them has always been great as well. With something like this I want to make sure I’ll be treated right if I have any issues, as I have dealt with crappy companies as previously stated, that have sent me used/dirty items in the mail. With how angry he got at the situation I wouldn’t put it past them to react poorly if a customer should have an issue they don’t understand.

Yeah and I get that, but have you actually ever contacted newvape’s customer service? They’ve almost always sorted me out and answered questions promptly. Even got in touch to check I’d selected the correct coil for my controller after my second order. I get it doesn’t look great for the owner to be challenging people like that on reddit (puffco’s ceo actually did worse recently) but that doesn’t say anything about newvapes actual customer service.

 

[Jgott56]

I had been suggesting the Flowerpot to all of my friends, but now I don’t think I can keep suggesting it. It’s still the best vape around, but I really don’t think this situation was handled well at all. NewVape should have reinstated the code and apologized, or they should have explained and not reinstated the code. The response NewVape provided was rather offensive in the sense that it brushed off concerns of of paying/potential customers. If you treat customers like that publicly, what’s stopping you from ignoring my request privately?

I am going to watch and see how the rest of this controversy unfolds, and I hope they can redeem themselves, but I will always have a reserve about ordering from this company now.

*edit* - Seems as if they don’t care about this situation anymore, so I guess that’s it for me. Good luck to everybody who decides to purchase anything from this company, they make great stuff, I hope you don’t have any issues with your purchases. To NewVape, you obviously don’t care, but I hope you start realizing you are a company, and start handling situations like this more gracefully. Companies who treat their customers like this tend to not last long, at least in this field.

It's like the movie Memento. They can't remember what happened yesterday.

 

[tylerj55]

Yeah and I get that, but have you actually ever contacted newvape’s customer service? They’ve almost always sorted me out and answered questions promptly. Even got in touch to check I’d selected the correct coil for my controller after my order second order. I get it doesn’t look great for the owner to be challenging people like that on reddit (puffco’s ceo actually did worse recently) but that doesn’t say anything about newvapes actual customer service.

I have contacted them for an issue on my order, and they got back to me fairly quick, however actually fixing my issue took a little longer than I would have liked.

I don’t know, I guess it comes down to different strokes for different folks. There’s a restaurant called Dicks where the server is an asshole and makes jokes at the customers expense. They could have the best food EVER, but it’s the customer service that’s not for me. Similar situation here in my eyes, as people were being attacked for questioning what was going on. Calling customers “Troy’s army” was ridiculous and demeaning, and nobody should have to deal with such a condescending attitude, especially paying customers.

It's like the movie Memento. They can't remember what happened yesterday.

Hahaha if only it was more like Men in Black so they could wipe everybody else’s memory!

 

[YaMon]

What those complaining about communications or an affiliate program do not consider is that you’re dealing with someone whom is NOT devoted to one task. He’s a machinist, a boss, a manager, a order taker, a CEO, possibly a CFO and CIO and God only knows how many other hats he is wearing. I viewed the video and read the Reddit posts, it seems assumed to me that the affiliation was dropped intentionally. As I stated previously, I can file this under business growing pains.

Regardless we could argue that point all day, but may we do so blindly without consideration for his community involvement here, his product innovations and his customer service? If you want to have a back and forth on this topic, I recommend opening a thread in the lounge, or get yourself a FlowerPot setup so you have a chance at being properly medicated.

 

[Stu]

Let's keep the discussion in this thread about the product, not about what happened on reddit. If you'd like to talk about reddit drama, feel free to do so on reddit.

Thank you.

 

[jardri]

I am reading vaporents subreddit right now and I feel like Fuckcombustion is living in the Jet-Set. So much disrespect and lack of knoledge over there.

 

[Coustu]

It's a new day.

I like this design! And been holding off on a dabbing spoon and knife so I could get the shortened ones that will fit the new insulated handle. Looking forward to getting my grubby little hands on them. When will they be on the site?

 

[b0]

"Publicity good or bad still publicity."

Really? There is a few people that was interested in a newvape and after seeing them in Reddit (and last time something like this happened, that was here in FC and was even worse) are never gonna support them. That's money lost and trust me, lose the trust of a comunitty, specially this small, is nothing bueno....

 

[Vaporware]

@NewVape710 The last version of the insulated handle looked very good, but this one seems even better! Will you be selling any sleeves other than the wooden one?

 

[staircase slight of hand]

If NewVape really doesn’t care about the quantity of potential customers they lost because of Edwyn’s attitude, that’s obviously their prerogative. However, it seems like an atrocious business decision. FP’s regarded by many over there as endgame (for good reason), and there are an awful lot of users (several dozen, from what I’m looking at) that had a NV product as their next purchase they were planning, and now aren’t.

I’m in the same position. If I’m going to be dropping several hundred dollars on a small company, I’m looking to invest in long-term stability. The way Edwyn interacted with customers (both established and potential) made him look like a child who had never been taught to control his impulses. For that reason, I’ll be taking my business elsewhere.