Ascent Vaporizer by DaVinci

[slatihe]

And my power supply is dead or ascent not charging.... that was fast. Not even an entire week.

Can't test v-meter tell i find some small wire, can't reach central pin... and ascent still works grate. .. well. .. Guess I'll have to wait for ever on warranty either way. :/

lame.

@Glass004 thanks. Haha, sorry. Glad to amuse you.
No, that would NOT fit in ascent. Well you could get them made in China pretty cheap for sure if you wanted to go through the time of sourcing and your probably have to order at least a 100 lol
Would probably be easier to just find some one here to make you a descent one... and cost about the same. Lol. It's nothing special, just the holder could be a bit tricky.

@computermole
Well if want reliability first, you should choose a vape that has proven its self reliable. Solo seems to fit the bill if you don't mind it's size. Supposedly its fairly simple inside.

Fire wood is good idea if you want something cheaper, wood outer shell, and hand made in usa. It's a simple design with not much that can brake. .. but the initial heat up is reported a bit slow and is heat is completely controlled by you. ... it's like a "mflb" that regard but all glass bud and vape path. Heats a glass bullet with kanthal wire wrapped glass tube.

I don't know my original iolite that came with all plastic stems, (and they gave me a new 3 set of the updated metal bottom straws free when broke one getting in and out car carelessly and called to buy some back up straws a year or so later) has worked flawlessly since release. The sparker is just like a grills do if gentle with it and let the gas flow for a second first, it should last a long time. Most cat - converter problems seem to be related to using un refined butane. But there were a lot of people that had to x change them a couple times. Wisper seems to have same type of quality control issues so may need to trade once or twice. So not every one has had my perfect experience and track record w theirs. .. but mines been working grate. .. for like ever now!

For new vapes portable and haze seem to be quite promising.

Portables are nartorius for quality control issues... it's bs and waist of EVERY ones time. Still don't get why companies can't just use descent parts. Almost always seems they have to be mass produced in China with cheapest labor, pays, and materials available with little qc. Its pretty common... and not like china is in capable of assembling things properly. .. but companies keep paying them to shorty fast work with little quality checks and control so, that's what happens. ...

 

[darebear999]

Hey, vapsters! I want to relate my experience with this unit to you. When it first came out I was intrigued by the advertised all glass vapor path and promise of a clean tasting vapor. I've tried a number of portable vaporizers and most of them seem to impart some sort of flavor to the experience, whether it be from plastic, metal or rubber, ultimately dissuading me from regular use. I ordered from a reputable online dealer for a decent price. While using it the first time I tried to adjust the temperature up and it went haywire, climbing immediately to the top temp and then it wouldn't shut off. I arranged a replacement with the business I bought it from and they replaced it with a unit that seemed to work and taste just fine. However when I was cleaning for the first time a couple weeks later I noticed the rubber seal at the top of the opening (so I wouldn't have seen until I went to clean it and turn it upside down) was damaged, missing in one section and kind of crumbling and deteriorated beside it. The unit worked fine in spite of this and I probably should've left well enough alone but I thought, "What if it starts to not work as well down the road because of it?" and thought I should probably get it replaced while under warranty. I arranged with place I bought it from and they replaced it. However, this unit smells to high heaven like burning rubber or something. I've tried cycling through several times with no improvement. When I tried to arrange another replacement the place I bought it from they understandably suggested I take it up with DaVinci now. When I did they said they would repair but not replace it and furthermore that I would have to pay for shipping because I live in Canada and not the US. Well, this would now make a unit I bought on sale more than full retail price. All they could do is offer me an extra glass set for my trouble. I protested that it wasn't enough given what I'd already been through with their product. I thought they should at least cover the shipping and if not offer me something actually equivalent to the cost of me shipping it back to them (approx. $25). It was then that the representative said, "It's not my product. I just work for the company that makes them." I said, "Right, you work for the company that manufactures them." To which she replied, "We don't manufacture them. They're made in China." Well, I used to work in corporate AV and I've done enough of their Ra Ra Rallies to know that they don't dig that kind of attitude in their REPRESENTATIVES. They're actually supposed to represent the company, not avoid responsibility and engage the customer in an everyman for them self battle. Way to own your product, DaVinci! I'm going to forward this review to their corporate HQ but I honestly wouldn't deal with them again unless they made a BIG amends. I would steer clear of this product and company unless you want a similar runaround.You've been warned! Pure vapor path my ass!

 

[OF]

The unit worked fine in spite of this and I probably should've left well enough alone but I thought, "What if it starts to not work as well down the road because of it?" and thought I should probably get it replaced while under warranty. I arranged with place I bought it from and they replaced it. However, this unit smells to high heaven like burning rubber or something. I've tried cycling through several times with no improvement. When I tried to arrange another replacement the place I bought it from they understandably suggested I take it up with DaVinci now. When I did they said they would repair but not replace it and furthermore that I would have to pay for shipping because I live in Canada and not the US.

I'm sorry you're having troubles. Two thoughts come to mind:

What do you think are the chances that the LHS unloaded a return (not a new unit) on you, complete with smell? That is it wasn't 'brand new in the sealed box' the factory shipped it in.

Secondly, what did DaVinci obligate themselves to do under the warranty? That is did the contract call for them to replace on demand, or repair/replace at their digression and who pays postage? While I'm sure they're happy to get your money, IMO it's not really their fault (read 'additional financial obligation') you live where shipping is more expensive.

I get it you'd like them to send you a new unit and some other goodies to offset your costs/trouble and send the bill to someone else but that wasn't the deal I understood. And I'm not accusing anyone of anything underhanded here, just saying from what you've said that I can understand (and as a customer even support) DV trying to 'stick to the agreement', more so in a questionable exchange like this one. IMO your major gripe at this point is with the LHS that gave you a stinky vape?

Again, I'm sorry you're having such troubles. If it were me, I think I'd either accept the published warranty terms from the maker or follow up with the LHS same as you would if the initial one you bought was that stinky out of the box........

Good luck in any case. Much better to be enjoying the Ascent rather than stressing over it.

OF

 

[darebear999]

While I understand your lawyerly answer I'm sick of companies fleeing behind a clever warranty and not standing behind their product. You're saying the responsibility lay with the retailer I bought it from. I'm guessing because I don't know what LHS is yet. However, they already replaced it twice. At some point the company that makes them has to step up and do the right thing. They may be legally in the right but I think it's probably clear to most that they're not morally right. I'm not asking for them to bend over backwards for me, just acknowledge the truly crappy experience I've had with them thus far and address that in more realistic terms than their warranty seems to allow for. My solution is that I'll probably attempt to resell it and let my quest for a clean tasting portable vaporizer continue (any suggestions welcome here). No more stress, problem solved. They basically told me to go fuck myself anyway, so I guess that's what I'll do but they can do likewise.

 

[OF]

You're saying the responsibility lay with the retailer I bought it from. I'm guessing because I don't know what LHS is yet. However, they already replaced it twice. At some point the company that makes them has to step up and do the right thing. They may be legally in the right but I think it's probably clear to most that they're not morally right.

Ah, what a wonder world that would be, where everyone did what was morally right.......

Begs the obvious question, 'who's morals are we talking about?'. No doubt everyone knows the answer, "why my morals, of course". Even if everyone was inclined to 'do the moral thing' that difference alone is going to be problematical I think? In the case in point most likely the shareholders opinion of what's right differs from yours (and mine)?

In the end we collectively agree on some things (like say drunk driving, armed robbery and not paying alimony on time) and make laws about that......and have some troubles getting everyone to follow them. Aside from that we use contracts. Free exchange agreements between 'parties' that both sides expect the other to abide by. You have such a contract with the LHS (Local Head Shop), since you gave them money for the Ascent, but ironically not with DaVinci. You gave them nothing. DV's obligation is with the LHS (or more likely a distributor) if you didn't buy directly from them. And 'who will cover costs of warranties and how?' was no doubt part of the price at every step (or should have been?). It's by DV's good will they warranty it at all as I understand such things, ironic as that might be. FWIW, IMO it'd be short sighted indeed if they blew you off, but the fact is they get to make that call?

I'm sorry for not being more clear, it's not that I think the LHS is responsible (I don't know the agreement of the purchase contract), I'm just saying I think your best option for a better resolution than the one DV offers is with them. If I were you, that's what I'd do if I wanted a better deal. Perhaps suggest you and the manager open one up, plug it in, fire it up?

Regards,

OF

 

[darebear999]

Ah, what a wonder world that would be, where everyone did what was morally right.......

Begs the obvious question, 'who's morals are we talking about?'

Well, not the lawyer's who works for DaVinci, that's for sure! Sorry, but with your attempts to divert the issue into relativism I'm assuming that's who you are. Nice try! However, short of them wanting to make this right with me and attempting to do something about it I'm washing my hands of the whole experience and really don't give a crap what you or they or anyone else thinks about it. I just know that I don't want to deal with a company that feels the need to be so slippery in the way they deal with their customers. It's a top down mobster mentality and the person I dealt with on the phone couldn't have been more passive aggressively unhelpful if she tried. No thanks! Caveat emptor, everyone! Have a nice day.

 

[Glass004]

While I understand your lawyerly answer I'm sick of companies fleeing behind a clever warranty and not standing behind their product. You're saying the responsibility lay with the retailer I bought it from. I'm guessing because I don't know what LHS is yet. However, they already replaced it twice. At some point the company that makes them has to step up and do the right thing. They may be legally in the right but I think it's probably clear to most that they're not morally right. I'm not asking for them to bend over backwards for me, just acknowledge the truly crappy experience I've had with them thus far and address that in more realistic terms than their warranty seems to allow for. My solution is that I'll probably attempt to resell it and let my quest for a clean tasting portable vaporizer continue (any suggestions welcome here). No more stress, problem solved. They basically told me to go fuck myself anyway, so I guess that's what I'll do but they can do likewise.

I could not find a better portable vape.
I own 2 Ascents and have 5-6 returned. I have also ranted and raved and complained. For sure the international return postage is a real chunk of money I have not had to deal with.
Your experience is a realistic demonstration of the portable vape market.
Keep your Ascent. Run a several loads and the flavor will be perfect. Selling will cause you a loss, keep sending it back. I found that with patience in dealing with DaVinci does pay off, even though the legal stuff gives DaVinci the right not to do extra. You will get a reliable unit eventually, most of them are IMO. For $250 you get to use a cutting edge portable vaporizor for up to 2 years. Get a back up for the times your Ascent is being returned.
You are pissed, and have a right to be pissed. Be careful that your anger doesn't hurt you more than it does DaVinci.
You will be losing money, and missing out on a safe and tasty vaping experience.

 

[darebear999]

I would only be angry if I had to continue to plead and struggle like some beggar to get what I already paid for. If the company is that inflexible I'd rather not deal with them. I'm glad your persistence paid off but I'm getting too old to wait around for some company to try to get it right when they clearly don't give a crap. My name ain't Sisyphus and I'm not going to push their bolder up their hill any longer. Anyone know of a good portable vaporizer from a company that cares? Or is that just the craziest question ever?!

 

[Delta3DStudios]

While I understand your lawyerly answer I'm sick of companies fleeing behind a clever warranty and not standing behind their product. You're saying the responsibility lay with the retailer I bought it from. I'm guessing because I don't know what LHS is yet. However, they already replaced it twice. At some point the company that makes them has to step up and do the right thing. They may be legally in the right but I think it's probably clear to most that they're not morally right. I'm not asking for them to bend over backwards for me, just acknowledge the truly crappy experience I've had with them thus far and address that in more realistic terms than their warranty seems to allow for. My solution is that I'll probably attempt to resell it and let my quest for a clean tasting portable vaporizer continue (any suggestions welcome here). No more stress, problem solved. They basically told me to go fuck myself anyway, so I guess that's what I'll do but they can do likewise.

Sorry you're having trouble. But really, you had two defective units. There is more than a handful of users on this forum who have gone through three or four Ascent's to find a working one (God bless @Glass004 - had a hell of a time getting a working Ascent!). Hell, my first Ascent (1AA1 model) died within 1 month of HEAVY use, currently on my second Ascent.

As other's have said, this is a very sophisticated device, and it's been on the market less than two years. In the beginning Davinci was replacing broken units with new ones under warranty, but that quickly ended once they worked out some of the major bugs. Plus I'm sure it wasn't very economical for them to keep replacing units!

Maybe the first and second units you purchased were from the original batch which had severe problems? What model number do you have? 1AA1 or 2AA1?

How many other companies have you dealt with which offer to cover your shipping on a warranty repair? I'd like to know because I seriously can't remember the last time *ANY* company paid for shipping charges on warranty repairs (many have shipped me replacement parts at no charge, but if I have to send my unit back, I have to pay for it).

Like all companies, there will be manufacturing defects and problems with the design which need to be worked out. Luckily, @Davinci_vaporizer has relocated to China to help manage their factory with a more "hands on" approach.

As @Glass004 suggested, it's always best to have a spare vaporizer in case you do have issues with your favorite vape. Let this be a lesson (which I learned the hard way) - as with any portable vaporizer, there will be issues with early production runs. If you don't want the headache of warranty repairs, stay away from new vapes without doing research into reports from early adopters.

 

[darebear999]

Sorry you're having trouble. But really, you had two defective units. There is more than a handful of users on this forum who have gone through three or four Ascent's to find a working one (God bless @Glass004 - had a hell of a time getting a working Ascent!). Hell, my first Ascent (1AA1 model) died within 1 month of HEAVY use, currently on my second Ascent.

You're making my point for me. If it's this hard to get a working unit from them I'll pass.

Maybe the first and second units you purchased were from the original batch which had severe problems? What model number do you have? 1AA1 or 2AA1? [/QUOTE]

It's 2AA1

How many other companies have you dealt with which offer to cover your shipping on a warranty repair? I'd like to know because I seriously can't remember the last time *ANY* company paid for shipping charges on warranty repairs (many have shipped me replacement parts at no charge, but if I have to send my unit back, I have to pay for it). [/QUOTE]

I have found that many companies have been willing to listen to reason, consider the specifics of a situation and respond in a much more reasonable and generous way than DaVinci has.

As @Glass004 suggested, it's always best to have a spare vaporizer in case you do have issues with your favorite vape. Let this be a lesson (which I learned the hard way) - as with any portable vaporizer, there will be issues with early production runs. If you don't want the headache of warranty repairs, stay away from new vapes without doing research into reports from early adopters.[/QUOTE]

I actually did a fair bit of research and opinions seemed favorable; but I think, as this forum proves, can you really trust that opinions aren't being managed by the company themselves these days. I mean, I have yet to hear from one truly sympathetic voice here. Surely, someone else here must be frustrated by DaVinci and not merely enamored to the point of buying multiple units?!

 

[KeroZen]

There are plenty of happy users on this thread and our opinions are in no way managed by the company. I'm sorry to hear about your repeated issues. I've had a single Ascent since March or end February, and it's been working great as my alternating daily driver, never had to return it.

PS: alternating because if my consumption rate was lower, I would use only my Ascent, but as it is I need at least two portables to cover my daily needs plus the charging times...

 

[Reflections]

There have been alot of frustrated buyers if you care to read back in the thread. I think it all depends on how you talk to the reps at davinci. Noone likes to be yelled at !

I have an original ascent from the first day they came out..and have had no problems with mine except the off gassing that eventually went away. The learning curve was a bit difficult but i eventually got the hang of it.

I do agree with them making the customer pay for returns sucks bad. You pay for an item and it doesnt work , then they should cover the shipping both ways and give a new unit till you are satisfied. But not ALL companys do that.

Sorry to hear you are having problems with your unit @darebear.. I also just decided to buy another vape and love it so much that now my ascent just sits in a drawer..perhaps one day ill break it out again.

 

[mooofy]

I recently purchased an Ascent directly from Da Vinci via their website. I have had it for less than 5 weeks. Overall, I love it. But it's doing something weird. If I have it set to 375 and I raise it to 400, the display doesn't change to 400, it stays at 375. Or if I have it set to 360 and I change it to 370, it will stop at 369. It's not always these exact numbers, but this is an example. Also, when I try to use it while charging it in the car, it won't go over 150 degrees or so, unless I unplug it. Does anyone know how to fix this?

I emailed Da Vinci through their website over 48 hours ago, on Tuesday, and I am disappointed I have not received a response. I included my order number and the age of the device and that I am a new customer. I would hope they might give some prompt attention to my matter, considering these things, but nothing has happened yet.

 

[darebear999]

There have been alot of frustrated buyers if you care to read back in the thread. I think it all depends on how you talk to the reps at davinci. Noone likes to be yelled at !

I have an original ascent from the first day they came out..and have had no problems with mine except the off gassing that eventually went away. The learning curve was a bit difficult but i eventually got the hang of it.

I do agree with them making the customer pay for returns sucks bad. You pay for an item and it doesnt work , then they should cover the shipping both ways and give a new unit till you are satisfied. But not ALL companys do that.

Sorry to hear you are having problems with your unit @darebear.. I also just decided to buy another vape and love it so much that now my ascent just sits in a drawer..perhaps one day ill break it out again.

I never yelled at anyone but if you can't be frank with a company but have to walk around on eggshells and then answer the troll's questions 3, that's not a company I really want to deal with. Lesson learned.

P. S. During the brief time I had a working one I found there was no learning curve for me at all. I just had to find the right temp and that took about 10 minutes of experimentation to figure out. Too bad they won't stand behind their product. Proof of that is in their rep's comments to me: It's not her company, she just works there. They don't manufacture it, it's made in China. While they keep passing the buck I'll hopefully be passing around another brand vaporizer by then. Kudos to everyone who's endured but I really think you've lowered the bar on your expectations as a customer when you expect to not get a good working unit until going through a big rigamarole with the company and then buying multiple units so that you'll always have one to use while the others are being repaired. Anyone have a rock solid single vape experience?

 

[Glass004]

I would only be angry if I had to continue to plead and struggle like some beggar to get what I already paid for. If the company is that inflexible I'd rather not deal with them. I'm glad your persistence paid off but I'm getting too old to wait around for some company to try to get it right when they clearly don't give a crap. My name ain't Sisyphus and I'm not going to push their bolder up their hill any longer. Anyone know of a good portable vaporizer from a company that cares? Or is that just the craziest question ever?!

Try the Solo. It is not nearly as stealth. Most on this forum agree it is a close second, size and battery making it second to the Ascent in function. Its reliability has to be better.
Puffitup's return policy pays return shipping for repairs. Call and ask them about international return shipping.
Keep the Ascent as the backup for the Solo. All portable vapes have some degree of reliability issues.

 

[KeroZen]

@darebear999 : ok you made your point, but now it's between you and the company customer service I'm afraid...

They said they own the factory in China, so technically they are manufacturing it. Most other portables are also made in China, and if not, with a few exceptions, they are assembled in another country with Chinese parts.

People having problems are more vocal on forums than people having none, but as I said we are a lot here being satisfied with the Ascent and not all of us had to return it.

@mooofy : welcome on board! The problem you describe is a well known display bug, it doesn't affect the device performance in any way. It will get to the set temperature but the display just won't update.

As for your car charger problem I have no clue, it's a different issue.

 

[Delta3DStudios]

I recently purchased an Ascent directly from Da Vinci via their website. I have had it for less than 5 weeks. Overall, I love it. But it's doing something weird. If I have it set to 375 and I raise it to 400, the display doesn't change to 400, it stays at 375. Or if I have it set to 360 and I change it to 370, it will stop at 369. It's not always these exact numbers, but this is an example. Also, when I try to use it while charging it in the car, it won't go over 150 degrees or so, unless I unplug it. Does anyone know how to fix this?

Yes, this is the infamous 400F bug - I've had it on both of my devices. It also affects those with the temperature set to Celsius (200C to 205C cause problems).

@KeroZen beat me to it - it's a display bug. Your temperature is actually going to the temperature you set, but the screen won't update for some reason between 390 and 405F - I've done quite a bit of testing and it's not a big deal. As far as I can tell, every unit has this problem - If you set your temperature to 410 or above, you should see the screen update and reflect the set temperature.

 

[mooofy]

thanks guys, this is really helpful to know.

 

[darebear999]

@darebear999 : ok you made your point, but now it's between you and the company customer service I'm afraid...

I'm afraid that, short of DaVinci getting back to me and wanting to work it out (and I'm not holding my breath till then), it's between me and myself now. They just weren't reliable enough to depend on.

They said they own the factory in China, so technically they are manufacturing it. Most other portables are also made in China, and if not, with a few exceptions, they are assembled in another country with Chinese parts.[/QUOTE]

Just to be clear, their rep said to me, "We don't manufacture them, they're made in China." Ok, I got it outta my system now. I won't continue to try to burst the fan bubble going here. I truly wish I could've joined you in it but the search continues. I just think I had a valid point they should've listened to but chose not to. Like the Who said, "We won't get fooled again." At least not by DaVinci. I'm sure I'll get fooled by someone, somewhere, someway down the line again, eventually For now, I just gotta chalk this up to experience and move on. Happy vaping, y'all!

 

[CarolKing]

@darebear999 As you will find out after being on FC and reading through various posts on different vaporizer threads few of folks have faulty units. Usually their vape will have a problem within the first few months after buying. This is especially true when it comes to portables.

Most portables that are coming out are new to the marketplace. We are in the infancy far as vaporizers are concerned. Most members will post problems more than if they are happy with their units. They want to air their grievances and that's understandable.

Your post up above was difficult to read. It's very important to use a few spaces or some folks won't bother to read your post.

The bottom line is you are either out $25 for shipping or you sell a unit that you say smells. You may not be able to sell it here on FC because you already stated you have a problem with it.

Most portables aren't designed for heavy continued use as a daily driver unless it's the Solo. But even with the Solo I think that's unrealistic. With portables you always need more than one as a back up. It sounds like you didn't have your unit very long. Some folks are also more sensitive to smells than others and you may fall in that category.

Some folks have had problems with the Ascent but there are others that are very happy with their purchase. It's a risk when buying a vaporizer. It's too bad we don't have a chance to try out before we buy.

I have several portables and I have the Ascent and used to use it about 4 times a week now it's about once or twice. I've had my unit for over a year. The battery is still just under an hour. So I fall in the happy customer category.

I see vaporizers only getting better with time. So hang in there and.............
Fuckcombustion

 

[pakalolo]

Well, not the lawyer's who works for DaVinci, that's for sure! Sorry, but with your attempts to divert the issue into relativism I'm assuming that's who you are. Nice try! However, short of them wanting to make this right with me and attempting to do something about it I'm washing my hands of the whole experience and really don't give a crap what you or they or anyone else thinks about it. I just know that I don't want to deal with a company that feels the need to be so slippery in the way they deal with their customers. It's a top down mobster mentality and the person I dealt with on the phone couldn't have been more passive aggressively unhelpful if she tried. No thanks! Caveat emptor, everyone! Have a nice day.

@OF is not the lawyer for DaVinci. Regardless of how you perceive him, he's right about DaVinci having met their obligations. You obviously are unhappy and feel they owe you more, and you've said so several times.

I chose the quote above because you're pushing our rules against company-bashing. You get one post to describe your issue respectfully. You've had several and they haven't been too respectful. I realize that you've been responding to other posts but you use each response to take another dig at DaVinci.

We get that you feel unhappy and you think people should avoid them. Please don't post about this issue again unless you reach a solution with DaVinci, no matter what anyone else posts.

 

[darebear999]

@OF is not the lawyer for DaVinci. Regardless of how you perceive him, he's right about DaVinci having met their obligations. You obviously are unhappy and feel they owe you more, and you've said so several times.

I chose the quote above because you're pushing our rules against company-bashing. You get one post to describe your issue respectfully. You've had several and they haven't been too respectful. I realize that you've been responding to other posts but you use each response to take another dig at DaVinci.

We get that you feel unhappy and you think people should avoid them. Please don't post about this issue again unless you reach a solution with DaVinci, no matter what anyone else posts.

but I did reach a solution with them and stated so in my above posts. They gave me the option of their way or the highway and I chose the latter. It's cool if you guys want to jump through their hoops to eventually get what you want. I just choose not to. That's not being disrespectful. It just bothers me that the whole trend in responses here has been to circle the wagons around the company and blame me for even having a problem with their shoddy manufacturing in the first place. I'm not being disrespectful, I'm being truthful. Besides, respect is a two-way street. If DaVinci wants it they should try giving a little. Anyway, I hope this post doesn't get me banned but again, this has been my honest experience of their product and customer service.

 

[pakalolo]

It's a top down mobster mentality

This is your idea of respect?

I asked you not to post again about this topic but you felt you had to get the last word. You should have tried to do that in a PM, so now I have to give you a warning point. Since it's your first you won't get suspended, but please study the rules more thoroughly.

 

[Glass004]

I recently purchased an Ascent directly from Da Vinci via their website. I have had it for less than 5 weeks. Overall, I love it. But it's doing something weird. If I have it set to 375 and I raise it to 400, the display doesn't change to 400, it stays at 375. Or if I have it set to 360 and I change it to 370, it will stop at 369. It's not always these exact numbers, but this is an example. Also, when I try to use it while charging it in the car, it won't go over 150 degrees or so, unless I unplug it. Does anyone know how to fix this?

I emailed Da Vinci through their website over 48 hours ago, on Tuesday, and I am disappointed I have not received a response. I included my order number and the age of the device and that I am a new customer. I would hope they might give some prompt attention to my matter, considering these things, but nothing has happened yet.

@mooofy i'd put on your best smiley face, mask any sense of indignity or anger, and talk directly to a customer rep at DaVindi about your issues. If there are any defects they will be glad to send a replacement Ascent. Be persistent, if there are any defects in that replacement, then use their breach of your specified warenty rights to your advantage in subsiquent discussions. I got a full new package when broken units were sent to me. Your resolution will come quicker over the phone than that with an email.
DaVinci chat is also insufficient to resolve problems, based on several attempts to use it.

 

[mooofy]

@mooofy i'd put on your best smiley face, mask your any sense of indignity or anger, and talk directly to a customer rep at DaVindi about your issues. If there are any defects they will be glad to send a replacement Ascent. Be persistent, if there are any defects in that replacement, then use their breach of your specified warenty rights to your advantage in subsiquent discussions. I got a full new package when broken units were sent to me. Your resolution will come quicker over the phone than that with an email.
DaVinci chat is also insufficient to resolve problems, based on several attempts to use it.

thank you for the useful tips