At this point I have had very good customer service with my dealings with DV. The person who helped me was very helpful and supportive, I believe his name was Aaron.
In August when everyone was getting faulty units, mine included, I emailed, he said to hold on and just keep the unit until October. I email back the first week of October he emailed me a return rma#, I did pay to send it back. It only took 2 weeks and I had a new Ascent.
So far I've had good luck, the units been working great and the glass pipe screens, glass beads or cotton has been helping with the units performance and efficiency.
I am looking forward to DV producing a spacer, but with everyone's help and advice in this thread, I believe my quality of vaping with this vaporizer has greatly improved.
The Ascent does have a learning curve and it has taken me a while to improve on my technique. Always remembering a slow draw. I always say slow and steady wins the race.
Thanks FC community for all your expert advice. Happy times!