jbm
Well-Known Member
I think if anyone else here had received one they would have posted to the device thread. I’m glad you got yours. But I have little faith that they’re going to start shipping large quantities. You say you got the wireless power bank, which was supposed to be for the first 50 pre-orders. `Soon after I placed my pre-order I emailed them asking whether I made the free power bank cut. They replied that I had not. As I’ve mentioned before, my order number is 80 places ahead of yours in line. There are many people who have emailed CS multiple times at this point, and not all of them have been rewarded with tracking numbers and free stuff.
Their pushing you to the top of the queue would be less upsetting if I felt like business was otherwise proceeding normally. But it’s not. I suspect that you may have the only unit outside of Airvape themselves. Nobody in r/vaporents has gotten even a tracking number, let alone a device. The X was the first vape I ever bought, based on the recommendation in a Wirecutter article (I know, I know, we all start somewhere) and I asked Airvape a lot of questions about the X, how to microdose with it, whether they had a bowl reducer, what the oven capacity was etc etc. I joined their ridiculous Ninja program. I filled out the Legacy survey. I may not have called them, but I shouldn’t have to pester them to get decent customer service. In some ways, your having gotten a unit makes me even madder, because all any of the rest of us are getting is Scooby Doo and the Mystery of the Opaque Fulfillment Center. I’ve emailed them multiple times and all I get is the electronic equivalent of a shrug. A lot of their email CS has always been cut and paste driven, but they’re not even trying anymore. If I had this big a shitshow on my hands, I wouldn’t be saying ‘Gee, I wish I knew something, but I don’t.“ I’d be calling the fulfillment center and saying “WHERE ARE MY ITEMS I HAVE PEOPLE ALL OVER ME”
Again, I will never buy another product from them. They fucked this up royally.
@willy510 - pretty soon the reply email will just be “new company, who dis?”
Their pushing you to the top of the queue would be less upsetting if I felt like business was otherwise proceeding normally. But it’s not. I suspect that you may have the only unit outside of Airvape themselves. Nobody in r/vaporents has gotten even a tracking number, let alone a device. The X was the first vape I ever bought, based on the recommendation in a Wirecutter article (I know, I know, we all start somewhere) and I asked Airvape a lot of questions about the X, how to microdose with it, whether they had a bowl reducer, what the oven capacity was etc etc. I joined their ridiculous Ninja program. I filled out the Legacy survey. I may not have called them, but I shouldn’t have to pester them to get decent customer service. In some ways, your having gotten a unit makes me even madder, because all any of the rest of us are getting is Scooby Doo and the Mystery of the Opaque Fulfillment Center. I’ve emailed them multiple times and all I get is the electronic equivalent of a shrug. A lot of their email CS has always been cut and paste driven, but they’re not even trying anymore. If I had this big a shitshow on my hands, I wouldn’t be saying ‘Gee, I wish I knew something, but I don’t.“ I’d be calling the fulfillment center and saying “WHERE ARE MY ITEMS I HAVE PEOPLE ALL OVER ME”
Again, I will never buy another product from them. They fucked this up royally.
@willy510 - pretty soon the reply email will just be “new company, who dis?”
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