Thought I'd share my Nova story, maybe save others time. This company is THE WORST. I ordered my Nova in September. More than 3 weeks went by before they contacted me (after a phone call and an email) and then it was just a mass email explaining problems with manufacturing and a new design etc. I finally got tracking info after more than 5 weeks. It was then stolen off my front step because Ardent didn't require a signature on a $300 package (and FedEx ignored my request to not safe drop the package, but that's a whole other tale). I opened a PayPal claim and emailed the company three times. They never bothered to reply to any of my emails or the PayPal claim. Eventually, PayPal reversed the charges. I never heard from Ardent. I've never had such terrible service from a small company.
100% Decarb With The NOVA
- Thread starter Ganja O
- Start date
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- Tags
- decarboxylation
I certainly share your frustration, in regards to Ardent's lack of communication. It took me many weeks of one-way communication before I received a response.
I'm holding out hope that the actual product is better than their customer service.
Concupiscient
Well-Known Member
Like this thought as a separate "How to decarb with an induction cooktop", thread.
AllAboutTheVape
New Member
After reading this thread, I was a bit reluctant in placing an order for a Nova.
I have little patience for poor customer service, especially in this day in age.
However, I decided to roll the dice...
I placed my order on on 12/26, and the site clearly indicated a shipping timeline of 2-3 weeks - and I instantly received an email order confirmation.
On 12/29 - I received an email stating my order was in process of being shipped.
According to the email I should receive a tracking number for my unit today.
So far, so good.
Maybe they are getting better at customer service? Lucky timing on my part?
Either way, the experience has been very reasonable.
Update: I received a FedEx tracking number on 12/30 - and the unit should be here 1/4/17.
So if all goes as planned it will be a total of 10 days from order date to order received.
I have little patience for poor customer service, especially in this day in age.
However, I decided to roll the dice...
I placed my order on on 12/26, and the site clearly indicated a shipping timeline of 2-3 weeks - and I instantly received an email order confirmation.
On 12/29 - I received an email stating my order was in process of being shipped.
According to the email I should receive a tracking number for my unit today.
So far, so good.
Maybe they are getting better at customer service? Lucky timing on my part?
Either way, the experience has been very reasonable.
Update: I received a FedEx tracking number on 12/30 - and the unit should be here 1/4/17.
So if all goes as planned it will be a total of 10 days from order date to order received.
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@AllAboutTheVape
You lucked out with your experience, so far.
I spent over forty-five days attempting to receive an actual human response.
Like you, I just received my FedEx tracking number today. Delivery should be on or around 01/04/17.
I would like nothing more than for Ardent to redeem themselves. They've left a sour taste in a number of consumers mouths. It would serve them greatly to address some of the concerns raised here.
You lucked out with your experience, so far.
I spent over forty-five days attempting to receive an actual human response.
Like you, I just received my FedEx tracking number today. Delivery should be on or around 01/04/17.
I would like nothing more than for Ardent to redeem themselves. They've left a sour taste in a number of consumers mouths. It would serve them greatly to address some of the concerns raised here.
AllAboutTheVape
New Member
Just an FYI - the Nova is currently on sale ($60 Off) using Coupon Code "2017decarb", now through January 3rd.
No affiliation here, just passing along the info.
It is a better deal than I received.
No affiliation here, just passing along the info.
It is a better deal than I received.
also (from the email to purchasers): they are promising 1 week expedited delivery, versus the previous 2-3 weeks.
mtnbike420
Well-Known Member
Very temping for $150. Thanks for the coupon code.
post #88 is my review, with a few more comments after that.
I deserved that. I should have been more specific. I'd like to hear from those who just received their 'updated' units, just before Christmas.
They've sold close to 300 units since the beginning of December 2016. I would have thought we'd see at least a few more owners chime in.
virtualpurple
Well-Known Member
I certainly hope for the best for the company, and more importantly, the customers that have supported with their dollar.
However, I would recommend that anyone peeking at this may want to look into decarbing with a sous vide cooker in a water bath. I don't want to take thunder away from this thread but if anyone is interested I will create a thread elsewhere. I've not toyed with it much myself but at least 1 person has demonstrated smell free, 100% decarbed with a much more versatile device.
However, I would recommend that anyone peeking at this may want to look into decarbing with a sous vide cooker in a water bath. I don't want to take thunder away from this thread but if anyone is interested I will create a thread elsewhere. I've not toyed with it much myself but at least 1 person has demonstrated smell free, 100% decarbed with a much more versatile device.
The Sous-Vide method does work exceptionally well.
Then again...
A Duxtop induction cook-top and a stainless-steel milling jar will do the exact same thing as this device. Even better, have a local machinist create a jar the same size as your induction burner and only two, maybe three inches deep. Seal it with an air-tight silicon seal around the rim of the jar.
yeah, i guess that would be a way to go ... however i don't know any "local machinist" - i do know an amazing sheet metal wizard and a welder, but that's off topic - so, $80 for the cooktop, $50 to the machinist ... custom silicon seal ??? and a trip to the shiny metal place to get the steel to take to the machinist ... and 8 to 24 non-productive hours to make it all come together. vs $200 for the NOVA.
i'd like to see all glass and ability to control temperature and duration ... i've got the temp controller ... just what i need - another 10 year project.
i'd like to see all glass and ability to control temperature and duration ... i've got the temp controller ... just what i need - another 10 year project.
We all have our own preferences. I surely wouldn't advise anyone to be non-productive.
I receive a great deal of enjoyment out of purchasing things to apart and see how they operate. In a lot of cases I modify them to better fit my needs.
I'm currently in the process of disassembling a MBM to install an arudino board and a 4" LCD. Different strokes for different folks.
***
If anyone would like to discuss this further let's start a new thread.
***
Concupiscient
Well-Known Member
As a benefit to noobs - good idea.
?Off the shelf jar(s)?
If anyone would like to discuss this further let's start a new thread.
***
Sure - a how to upscale your device, (for us "tools challenged" folk).
AllAboutTheVape
New Member
OK, so a quick update...
FedEx delivered my Nova, today as schedule.
The packaging of the Nova was nicer than I would have expected.
The unit itself is simple, if not a little underwhelming.
The construction of the unit appears be fine, not too cheaply made, but not an Apple product
A word of warning: My Nova was pretty smelly, a combination of rubber and machine oil. I decided it might be best to give it a quick cleaning before using it for the first time. I broke out a little ISO, and began give it a little clean up. When I was cleaning the interior metal container, the top edge sliced open my finger. That edge is freaking sharp so be carefull!
Right now, I am decarbing my first batch. I am about 20 minutes into the process. The unit is warm on the outside to the touch, but not hot enough to burn anyone. So far, no smell or odors at all.
I too considered a Sous Vide Immersion Circulator. In my research, I found that most of the Sous Vide devices out there top out at 210F degrees. And, still cost about $100... so I decided to go the Nova route instead.
FedEx delivered my Nova, today as schedule.
The packaging of the Nova was nicer than I would have expected.
The unit itself is simple, if not a little underwhelming.
The construction of the unit appears be fine, not too cheaply made, but not an Apple product
A word of warning: My Nova was pretty smelly, a combination of rubber and machine oil. I decided it might be best to give it a quick cleaning before using it for the first time. I broke out a little ISO, and began give it a little clean up. When I was cleaning the interior metal container, the top edge sliced open my finger. That edge is freaking sharp so be carefull!
Right now, I am decarbing my first batch. I am about 20 minutes into the process. The unit is warm on the outside to the touch, but not hot enough to burn anyone. So far, no smell or odors at all.
I too considered a Sous Vide Immersion Circulator. In my research, I found that most of the Sous Vide devices out there top out at 210F degrees. And, still cost about $100... so I decided to go the Nova route instead.
Ardent Lift - Unboxing Images
Shipping Service: FedEx Home Delivery
Shipping From:
Shipping Manager
Barrett Distriubtion Center
31 Plymouth
Mansfield, MA 02048
First Thoughts:
Packaging was above average.
Dirty, dusty, a definite film on the removable inner silver container, and the heating chamber.
Built like a Dollar Tree child's toy. They couldn't have possibly used less expensive materials.
Like @AllAboutTheVape mentioned, the top outer edge on the inner silver container is unnecessarily sharp. Even while paying close attention I managed to slice right through a pair of latex gloves.
More to come...
Shipping Service: FedEx Home Delivery
Shipping From:
Shipping Manager
Barrett Distriubtion Center
31 Plymouth
Mansfield, MA 02048
First Thoughts:
Packaging was above average.
Dirty, dusty, a definite film on the removable inner silver container, and the heating chamber.
Built like a Dollar Tree child's toy. They couldn't have possibly used less expensive materials.
Like @AllAboutTheVape mentioned, the top outer edge on the inner silver container is unnecessarily sharp. Even while paying close attention I managed to slice right through a pair of latex gloves.
More to come...
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AllAboutTheVape
New Member
Another update...
First batch of decarb bud done. The unit ran for about 90 minutes? I sort of forgot it was running. No odor whatsoever.
Bud looks browner than it did originally, so without any lab equipment, I am calling it good to go.
Vaped newly decarb bud, and vape seemed more mellow - can anyone else comment on this?
Onward to the next batch...
@JRyan - My wife went to an appointment right after I opened the box. When she got home I showed her my hand, which bleeds profusely when bumped. I warned her of the dangers on the ninja sharp edges.
She helped remove the decarbed bud from the Nova, and... cut her hand.
I am thinking some sandpaper might be in order.
First batch of decarb bud done. The unit ran for about 90 minutes? I sort of forgot it was running. No odor whatsoever.
Bud looks browner than it did originally, so without any lab equipment, I am calling it good to go.
Vaped newly decarb bud, and vape seemed more mellow - can anyone else comment on this?
Onward to the next batch...
@JRyan - My wife went to an appointment right after I opened the box. When she got home I showed her my hand, which bleeds profusely when bumped. I warned her of the dangers on the ninja sharp edges.
She helped remove the decarbed bud from the Nova, and... cut her hand.
I am thinking some sandpaper might be in order.
the metal edges on mine are not at all sharp - both inside chamber and removable container have a rounded edge.
Agreed. I'll have a go at it this weekend.
Do you mind posting an image of your inner insert?
I too was ready to post the same reply to @AllAboutTheVape. I ran my finger around twice and nothing. Then as I began cleaning the inner edge, in a back and forth motion, when my glove caught the edge and it cut like a knife through butter.
turtle360
Well-Known Member
I must give a positive review to the Customer Service department. (I think they're short staffed so they may all be the same department.) I ordered Tuesday at 6PM and got the FedEx delivery at 1PM Friday. Take that Prime. There is a bit of an edge to the silver container. You'd have to to make a very abrupt motion to cut. The inner container, completely rounded off.
AllAboutTheVape
New Member
@turtle360 - It seems to really depend on the amount of product you put in... give it another 30 minutes.