Search results

I haven't really messed with counterfeits of PAX 2, but original PAX counterfeits can only handle a 5v charger (even though the counterfeit sticker reads DC 9v) so when you put them on an authentic 9v charger it will pretty much immediately ruin the device. Hey friends, we have 3 new PAX 2...

Appreciate your update and PM! Sorry it didn't help :( I'll make sure you get a reply asap.

So glad you're loving it! I can't say anything about anything other than what's already out there. I rather enjoy my job ;)

Hmm let's first make sure your PAX is making a good connection with the charger (simple, I know, but you'd be surprised how often it works). Try these steps in order: - Using your thumbnail, or something similar, locate the gold charge pins on the back of your PAX and press on each of them...

Enjoy guys! I'll share your thanks with the team. Also, registration isn't required for the warranty to kick in, it just does, but if anyone ever needs servicing then they'll be asked for that same info. Registering is a good way to keep those details on-hand :)

Welcome! Moist material is preferred :) I'm honestly puzzled when others recommend drying it out but would love to hear the community's thoughts on that. PAX work best with stuff like pipe tobacco, which has added humectants to make it more moist. The drier it gets, the more your vapor will be...

I'm as vanilla as it gets! I've tried PAX and PAX 2 every which way but consistently go back to just using all stock parts. PAX is my portable option so I don't care for attachments. I had a PAX before joining the team, upgrading from an MFLB which I loved. Believe it or not, I'm not required...

Ah, sorry about that! Yeah we just mean the charging dock. Keep an eye out for my PM.

Great, I've set a reminder for myself. I'll ask our techs to cross-ship you a new replacement the moment USPS scans that label to confirm the original is moving towards us. We'll do our best to time it for a Saturday delivery!

Ahh, my misunderstanding! If you're going to be a few days, and you're able to accept mail where you'll be, I can work with the team to get you a shipping label today and we could cross ship a new device to your temporary address. May be better to take this convo offline so PM me if that's...

Awesome, thanks for those details. It's going to be reeeeally tough, although not impossible, to get you back up and running before Memorial Day but I've asked our team to rush every step they're able!

Each case is different, but from the issue you're describing I probably wouldn't ask for a video. If you could PM me your email or case number then I'd like to take a closer look. Typically we only ask for a video if the description of an issue isn't clear-cut or the tech isn't totally...

I can help with that! We can do a normal warranty inspection and, should a new replacement be necessary, we'll go about it in a super roundabout way (sorry in advance): We ship our new replacements from our warehouse, but do the inspections at HQ. We can hold on to your original device and send...

Indeed! And for context, I never use accessories like a pusher, or the screen trick (tried them all in the past, though). Just half-pack the oven really tightly into a brick and it holds up just fine. I'll use temps 1 and 2 for my first session (less than 5 draws) and then 3 and 4 for the...

I agree that on-demand heating is a solid choice for your needs. I use my PAX like you've described a lot, though. I just pack it half way, take a few draws, then revisit the oven load later in the day. The flavor is pretty much gone on the 2nd session but it definitely works. Guess it depends...

No news on pre-loadable cans but I'll share your interest with our team. I can definitely see how that'd be useful :)

Daang some of these suggestions are making me nervous! Forcing the screen out isn't a good idea, and I've heard/seen too many horror stories of the device being irreparably damaged because of it. Rubbing alcohol and patience are your friends in this kind of situation. Remove your mouthpiece and...

Not many at all, but it can happen. The color/number of blinks you see is tied to a specific issue so we know (but won't share) what those blue blinks mean. I can tell you that you very, very likely didn't cause it and we have you covered :) Appreciate you sending in a support request also...

Yep, seriously. We don't have any authorized sellers on eBay. Any seller claiming to be authorized is either very misinformed or, well, pulling your leg so to speak. Authenticity doesn't play a part in the warranty since we wrote our warranty before counterfeits existed. You can use our store...

Haha thanks! It's super cool to see PAX in a few shows since we didn't plan it :) https://www.civilized.life/pax-2-vape-hollywood-product-placement-1622025559.html