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Message me your support case number (from the confirmation email) and I'll bump you up the queue! I'm out of town for a few days but will get you into very good hands :)

Looking forward to PAXing with ya for at least the next 10 years. Cant wait to welcome you to the family! Oh no! I'm so sorry :( Message me your order number and email. I'll touch base with you on Monday and we'll take care of you. In the meantime I recommend reaching out to USPS and filing...

Sleep isn't on the agenda any time soon. PM me your order number and I'll check on the tracking and refund your shipping.

Hey all, I wanted to share what @scott_dunlap posted on Reddit about shipping emails: Here's the scoop - we basically overloaded the system that sends the tracking information emails. Devices have shipped today, but some of you may not get the email with the tracking info until tomorrow. I...

Sorry for the radio silence, everyone. Hectic day as you may imagine. All PAX 2 pre-orders have been shipping out as of this morning. The tracking details, though, aren't going to show up until at/after 5pm PST via email even though orders are leaving the warehouse much earlier.

All pre-orders will ship tomorrow! Tracking info will be sent within 24 hours of your guys' orders leaving the warehouse. If you don't receive that email, and it's not in your spam folder, message me here (with your order number) and I'll work some magic. IT'S SO CLOSE!!!

We currently don't have any authorized retailers outside of the US and Canada, but our goal is to be anywhere and everywhere! Keep the feedback coming on where you guys want to see us pop up and I'll be sure to forward it along :)

Confirmed: P1 car charger works with P2 :)

I likely won't know anything until moves are actually being made. It's a bit above my pay grade, but maybe @scott_dunlap will have some insight in the future so keep an eye out :)

USB adapters like that are what I'm currently using, but be sure to mind the output voltage and the adapter's rating to get an idea of charge times. Our AC wall adapter puts out 9v and will fully charge PAX 2 in 2 hours (1hr to 80%). Most smart phones and tablets come with 5V output, 1-2A...

You are able to use the PAX 1 wall adapter to charge PAX 2, but I don't advise on anyone using any other AC adapter other than ours as damage stemming from it could very well void the warranty. We will also have a PAX 2 wall charger as an accessory. USB, though, is fair game with regard to...

I was actually talking to one of our engineers about this last night! Back during the early testing days some of us were pressing that button as many times as possible for as long as possible - while watching TV or something. It was holding up flawlessly after a few weeks so we got tired of it...

Chances are high :) Hope you have a prosperous new year as well!

I'm not aware of any delays. They may have been referring to PAX 2 going live online on the 2nd but not being available in some retailers until the 4th-6/7th. This may or may not have been our official test too.

Just wanted to pop in and share the official temperature range for PAX 2 since i just got word: 360ºF (182ºC) - Low to 420ºF (216ºC) - High I'll see what I can find out for ya!

Yes you can! I'm waiting on confirmation with regard to the PAX 1 car charger, but you can definitely use the PAX 1 wall charger to recharge PAX 2. Now, can you use both USB and AC at the same time? I'd like to know myself and you'll be damn sure I'll be the first to test it out once I get my...

Although I don't have any specifics on PAX 2, we do have a battery replacement program for PAX 1. Reach out to us via email, live chat, social media, or here, and we'll do some troubleshooting. If a warranty inspection sounds like the best way to go about things then we'll pay for you to send...

You're stuck with us for 10 years once you purchase your PAX 2 :)

Yep! You can use the PAX 1 wall adapter with PAX 2. The estimated charge times are: -3 hours with USB, 2 hours with AC adapter to 100%. -2 hours with USB, 1 hour with AC adapter to 80%. Charging times with USB will be slower if the USB source is rated to less than 1A. Most smart phones and...

Thanks for the introduction, @pakalolo! Super happy to be jumping in here. My team and I very regularly lurk FC and share your guys' comments internally. A ton of the feedback found here has gone into PAX 2 so thank you, thank you, thank you for such invaluable insight. As far as vaporization...