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Thanks for letting me know that EveryoneDoesIt is an FC sponsor! Good to know that you guys have a great relationship with them. Our concern here is that, since these devices are being sold outside of the US/Canada, there is a possibility that they may be counterfeit. Regardless of whether or...

Hmm, that sounds very sketchy. Our products aren't sold outside of the US/Canada so they won't ship from the UK, and there aren't any authorized retailers in the UK at this time so there won't be a manufacturer's warranty. I'll do some digging but feel free to message me a link and any other...

Woo! A new PAX Family member :) Weekend orders will ship on the first business day (today) but you won't receive a tracking email until 5-6pm PT - so within the next couple of hours. Orders placed on weekdays before 12pm PT will ship that same day as well, but the emails still won't go out...

Welcome to the PAX family, and no worries! The vapor path is constructed entirely from surgical grade stainless steel and is separate from the rest of the internal components. All of the plastic components are food-safe, engineering thermoplastics of the highest quality. I think you should do...

So sorry for the wait - looks like we're working our way through Monday's emails now. Message me your case number and I'll be all over it!

Way ahead of ya! I showed @Vape Dr.'s post to one of our lead engineers and he nodded in approval. Not sure what that means for the future, though. I'm interested in trying it out one of these days too.

Just popping in to confirm that neither NamasteVapes (any country) nor Australiavaporizers are authorized retailers for any of our products. No PAX or PAX 2 purchased from them will come with our 10 year warranty regardless of authenticity. But don't lose faith just yet! Taking our products...

So sorry about that! Our live chat is up now until 4pm PST but message me your case number from that email and I'll get back to ya right away.

All of the Party Modes will disable the 30 second motion standby - that's about it for functionality. The rest is just our engineers having a bit of fun :)

We aim to take care of this step during manufacturing. A select few may need more conditioning once shipped, but for the vast majority it's already calibrated. Definitely feel free to fully charge and discharge, but don't consider it necessary!

Great question! We'll do our best to accommodate. If you have any questions about your PAX then reach out to us and we'll troubleshoot a bit. If a warranty inspection is necessary (and the fault wasn't something related to using the device overseas - like a foreign AC adapter damaged it) then...

We will be launching some accessories by the end of the month, but it won't be all of them! We're always working on new things so your feedback on future products will be really helpful. This is just the beginning :)

Only purchases from authorized locations will come with the warranty. vaporearth.com is not an authorized online retailer for PAX. paxvapor.com will apply tax if the state it's going to has it, but you may have better/different results with vapeworld.com. Sounds like a good question for our...

Emmaus Smoke Shop is authorized to sell our products from their brick and mortar location, but are not authorized to sell online. We will be reaching out to the store now - appreciate the heads up!

Hey dudes, vaporearth.com is not an authorized online retailer for our products. Any PAX purchased from that website will not come with a 10 year warranty.

Dude...yes. Ok so here's the skinny on age verification (AV) and registration. Age verification AV is not necessary unless you are ordering tobacco. This is due to the myriad of state and federal laws we must follow. We will prompt you to complete the AV process when you create a...

Taking a break from the Sex and the City penny slots (I'm up 20 cents!) to jump in. There's insulation inside the PAX 2 oven lid as well as the OG PAX, so soaking isn't recommended. But, as most of you are saying and I totally agree, soaking isn't necessary.

Eh, if you know how to insert the screen then it truly doesn't make a difference which style you have. I'm not a betting man (although I'm currently waiting to get on a plane to Vegas) but I'd put my money on you being right. We'll find out soon!

You're very welcome! I don't have the official word yet, but I'd imagine we'd pick one or the other since they're pretty much identical. You should expect to see accessories on our site by the end of the month so be sure to check back.

Here's my post from reddit about the screen: Ah, the feet! First and foremost your devices are too legit to quit, and totally good to go whether you received the smooth screen or the one with these feet. The functionality, method of cleaning, and way you insert the screens are exactly the...