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Just to confirm, you're seeing the "X" flash on/off/on/off white? Or do you mean it's pulsing white continuously without turning solid? What power source are you plugging your charger into?

I remember this video. I shared my thoughts on our subreddit when it was posted. Check it out!

Signs of a well-loved PAX! Mine is a glutton for punishment.

Great, thanks! I just heard back from our Sales team and can confirm that the store in question is authorized :)

Best of luck with your returns, and sorry about the inconvenience that causes. You can always pick one up directly from paxvapor.com/de but we will have our Authorized Retailer Locator Map up and running as soon as possible. If you can let me know the address for the local shop I can ask our...

Appreciate your patience with my reply. Vaporizer-markt.de is not an authorized online retailer for PAX 2, but both Vapefiend and EveryoneDoesIt are!

PAX 2 is now available in the UK and Germany!! I'll be updating this reddit post to keep the details in one place, but freely ask your questions here if you have any. I'll be in the office in a few hours and will answer everything I can. Here are the details I have so far: PAX 2 is available...

Sit tight on that confirmation :) you guys won't have to wait much longer. I'll update this thread asap.

So I've spoken with our engineers about this, but will need to go have a beer or two with them to get into details. The only AC adapter we recommend using for PAX 2 is the original PAX AC wall charger. PAX 2 will accept the DC 9v output and charge about 1/3rd faster than via USB. For USB, any...

So sorry for the long wait. We're a bit behind, but I don't see any emails that are 10 days old that haven't received a reply. If you were emailed a case number please PM that to me, or the email address you had used to get in touch. We're nearing end-of-day before the weekend but I'll be sure...

Happy to chime in! The surgical-grade stainless steel screens for both the original PAX and PAX 2 are intentionally bigger than the oven's dimensions. They lock into place when you press on the middle gently, and they bow a little bit in the shape of a hammock. Check out this image of how the...

It's just an added failsafe in case the screen is pushed too far down, or if it's inserted so that the lower end is over the vapor path's opening. Ideally you want the higher side over the opening to maximize airflow, but the feet will stop the screen from totally occluding the opening if placed...

The dimpled screen (feet) is only going to affect airflow if the screen is placed too low, so that the feet touch the floor of the oven and give some space for air/vapor. I know you all know the right way to place the screen, so it shouldn't make any difference for the ones with the smooth...

My pleasure, dude! Your new device will be out the door today. I can't go into much detail about what was wrong with your original, but it was an internal issue with the heater that is absolutely no fault of yours so keep doing what you're doing. I expect a long and happy relationship with your...

So sorry for the delay! We're playing a bit of catch up. I haven't received a PM from ya, on FC at least, since April so please resend that and feel free to include the case number for you email so I can be all over it! Apologies for the wait. Still playing some phone tag with others and...

So sorry to see! That's a diagnostic indicator telling us of a problem that we won't be able to troubleshoot on your end. I'll send you a PM now, and reply back with the case number for the support email you had sent so we can get you bumped to the front of the line.

Just like the original PAX, I think the best way to avoid a counterfeit is to stick with purchasing from an authorized source. If you're uncertain whether a retailer is authorized, always feel free to message me the name and address of any store and I can confirm it for you :) Counterfeit PAX...

This is correct. Massdrop is not an authorized seller for our products so there won't be a 10 year warranty with a PAX purchased from them. I mentioned this in a previous post a few pages back, but my search-fu isn't strong this morning. I'm gathering some intel for ya and will report back :)

Massdrop is also not authorized. Our current list of authorized online retailers, along with www.paxvapor.com, are below. Some were promotional and do not currently have our product available, but if they were purchased from there in the past then the warranty is active: www.vapeworld.com...

I appreciate your thoroughness! Authorized retailers receive their inventory directly from authorized distributors. Currently there are no authorized EU sellers, and EveryoneDoesIt is not authorized to sell our products on their website. They could very well be authentic, we're still looking...