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So sorry for my late reply! I'm actually kinda stumped, and would like to connect you with the support team while they and I also talk it out. Could you send in a support request through our US site and PM me the case number? Should still be able to access it even if you're abroad. If not...

The plastic parts are made from heat resistant, food-grade, BPA free plastics and can withstand temperatures much higher than PAX can reach. I've yet to see the mount (part above the oven) or the lid affected by an additional screen, but I don't recommend any modifications. The half-pack lid...

Sorry about that. Send me a PM on here with the same info you were entering into the site, along with the email address associated with your PAX account. I'll register for ya and give you a heads up once that's done!

Happy to share any and all temperature feedback with the team! What would your ideal temperature range be? Yeah, let's check on that. I'm not aware of any delays in shipping, but an order placed on Friday after our cut-off won't ship until Monday, then tracking info follows 24-48hrs from...

Aw, shucks. Yeah, @lhodgy that wonkiness is being worked on but if you want to PM me the same details you were entering along with the email associated with your PAX account, I can knock that out for you.

Haha Nick and I spent way too much time on that...

Bryan is starting his AMAA in 30 minutes, but posted the thread early. Hope to see you there :D https://www.reddit.com/r/vaporents/comments/5pqmxb/i_am_bryan_white_vp_of_product_design_at_pax_labs/

Hey friends, wanted to let you all know that Bryan White, our VP of Product, is hosting a Reddit AMAA (ask me almost anything) tomorrow at 11am PT/2pm ET over here. This is a good opportunity for us to keep learning from you, and for you to ask those technical questions I sure as heck can't...

Dude I hope our engineers never read this, I'll never doubt them again, but the most surprising thing for me was that each mode actually gives you a noticeably different experience. So happy to hear! Sharing this with the team :)

Thanks again, Me2 :) Just replied via PM but wanted to share an update here. Our team is addressing an issue with product registration right now. I can register a device on anyone's behalf too. I'd just need the same info that's requested on the registration page, along with the PAX account's...

My pleasure dude. Your patience is commendable!

Message me any time! Especially for something like this. We're working hard to catch up and it looks like our techs are working through early January arrivals now. Can you PM me your case number? I'll ask them for an update. Ah those calls can come to us in SF too! 1-844-334-4729 call any time...

You may not have to wait long! Trying to get one scheduled for later this month and will update y'all. As far as my opinion on NewVape accessories - they're nice and I can see why others like them, but they feel unnecessary to me for a good experience. In other news, I'm excited to announce...

I think packing the oven super firmly will affect this the most. I've never really noticed a need to stir unless I have a short session on a lower temp, but as long as the oven is tightly packed then the heat will penetrate the material more effectively, cooking through to the center.

Sorry dude, the team's getting back in touch very shortly!

Well that's not what I'd expect to hear! Would love to get more info, or their support request number, if you know it. No one should pay for a shipping method they didn't receive. PM me if you can point me in that direction and I'll see what's up.

Dang, sorry to hear. Two right petals flashing blue can mean an internal issue, but it can also be triggered if the device is very cold - like left in a car overnight or something. If you're seeing it happen pretty much every time you turn it on, and you've already held it/left it on the charger...

No backorders for US and CA, but EU will have a delay. We're shipping same-day if a US or CA order comes in before noon our time (Pacific). I'm happy to monitor your order to ensure smooth sailing if you end up placing it and want to message me your order number! Definitely a shot in the dark...