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Thanks, everyone, for the supporting words. They mean more than you know. I want to give a direct shout out to the great people at Dynavap, who kindly sent us a package of Wisconsin cheese. We don't know them at all, and they were kind enough to send this care package. We are making good...

Hello everyone, Sorry I have been out for the last few days. Myself "Trevor" does a lot of the posts on here for you guys, and I have been extremely busy and feeling the pressure with the fire. I have not had a chance to read much of what has been posted since but will comment on what I have...

There is a lot of talk about wanting the battery to be cheaper. We will work to do this especially for power users like you. Perhaps a pack of batteries that brings the per-unit cost down?

I will look into this and see what we can do to get this back to you sooner. Some of your questions I cannot fully answer yet. 1. There will likely be a sale, history shows there normally is. 2. There are always new changes being rolled out, typically users never know about them but it is...

Thanks for the input on this. We will certainly consider it but really there are a lot of great vapes in larger form factors already.

Battery variability is, unfortunately, a reality of manufacturing. Each new battery should be somewhat similar if it is the same age and stored the same way. The factory will test the capacity of each Cell, and some will be better than others, but ones that are below the threshold will be...

Receipt. I will edit the above post.

We will replace them free of charge for 14 days from the time you receive them.

Contact support@grasshoppervape.com with an explanation of what is going on and the serial number. Warranty Times: They are dropping fast and almost entirely eliminated for most issues at this time. The exception is heating assemblies, which there is still a wait for. Battery/Warranty...

No really, @Mr. Me2 is right. We do love coffee.

It should be done shortly, I can't really say with any accuracy without the request number (Pm me). I can then look at the exact request and see where we are at. For almost all issues warranty work is almost caught up to current. There is still some backlog on heater assembly and other smaller...

We will replace it free of charge.

Please send them in. Open a warranty request and also send me a PM with your Grasshopper account email. We will get them working great for you.

Yeah sorry about the delayed tracking. The system we use to interface with USPS to get tracking can be slow (days slow) so then the tracking sometimes does not get sent out right away. We are working on a fix for that.

Now fixed on product pages.

The Ti case might come after the SS case but you would, of course, be able to switch to SS at the time those come out. The oils Front-end, not sure about the timeline on that. It is on the radar but there are other things coming first. We are happy to exchange any indigogo contributions for...

Your expectation is totally reasonable and it should have been shipped in 1 day or less. The ship times over the last 6 months have generally been good (for the in-stock products). We need to do a better job adjusting the ship time as things change. It is just not something we have been on top...

Sorry for the past service issues. PM your request number and I will see about getting this turned around extra fast because of the past immediate problem.

As @vapviking said there are not any performance or spec increases with these new batteries. They are just a new production batch of the same GHB2 cell.

You can purchase a Grasshopper Spare Body which will be all new parts including the metal tube. 95% of the time if you send it in for service we will reuse the parts of your specific device and just replace the necessary internals.