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We might offer something like this more generally in the future but if you contact us directly about getting a part upgraded we will give you price and do it.

Send me a message with your name and I will see what the deal is today.

Maybe by some fault of our own, people seem to think we are a lot bigger than we are. We really are a very small operation. Most of the work is still being done by the original three founders. We have had a fluctuating number of employees over the years, assembly people and CS. All of the design...

Yes, I should have mentioned if you have an address change and you email us using this special method then you'll need to let us know.

Email support@grasshoppervape.com for the transfer and include a quick explanation. They will help you out.

We stopped including the MP a long time ago now because from what we saw most people were fine using the device without it. Batteries: They have arrived and we are shipping them now. Just for FC users with a battery order, send an email to support@grasshoppervape.com with your battery order...

Thanks for being a supporter and sorry for the bad experience with the units from Namaste. We do have quite a few people buy directly from us who live in the UK and EU (still the same region for the moment, good luck either way). So, that is an option but I understand some customers might not be...

Email support@grasshoppervape.com to get that serial number issue fixed. Not sure why it would be off the "Your Grasshopper" list but I will bring it up to the web dev.

That is a mistake but we will honor it. Someone did not replace the image. We have reactivated code "grasshopperup" for 15% off.

Yes, the first set of confirmations will probably go out later today.

The estimated arrival is Wednesday or Thursday. We will begin shipping to you as soon as they arrive. If the delivery time remains accurate, we expect to have a large part of the old orders cleared by the weekend.

All questions welcomed. Thanks for bringing it to our attention. Any customer who is at 16 months in service at this point should have had their unit completed. It obviously does not take much time to complete a unit once it is actually being working on. The backlog meant units were in line...

It is not isolated as was said. There are temp safety limits and the PCBs/Battery are not exposed to hot air during normal use. I would personally be more worried about breathing the air inside a new car or around your computer.

Orders will be fulfilled in the order they were received but if the address is not confirmed right away on any shipping day then we will move through the line and ship the new orders. There are not that many pre-orders for the battery so it will only take at most 2 days to clear everyone who...

Batteries are with customs now and tentatively expected to clear on Monday. They will then be shipped fedex fright to us. Maybe, just maybe we can start to ship them to you next week. Due to many of the orders being old we are going to be asking for address confirmations. Be ready to check your...

Yes, it might decide to not start charging immediately for a few reasons. It should always start up after a bit. Cycle the USB side if it seems like itis not going.

Totally agree that more inventory would provide a smoother process but this has not yet been possible due to immediately using any of the parts available to fix units already in the backlog. Of course in the future, we plan fast turn around times and to stock enough parts to ensure this is the...

It does not conflict in that V5 specifically refers to the heater version and nothing else. Sorry if this is confusing. As stated in the above comment if there is a problem with it we do of course replace/repair and will do so if the user sees problems down the road. It is a common...

Thanks for this question. The short answer is that it depends on the situation; typically it would not be quite as good as a new Grasshopper on a whole. I will quickly go through a few examples/reasons. For a replaced heater in an RMA, we absolutely would say that it will perform as well as a...

I posted this as a separate message due to the 10k character limit. Feel free to fix how you see fit mods. Thanks 1. This was/is the design philosophy behind the unit. It leaves a lot of the extra frills behind. 1 (2). I will say that it is extremely unlikely that we build an app into the...