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Update: We continue to work on getting the io ready. We are not waiting on any parts and only doing assembly, QC and testing. Maybe we will get a video with the io done here soon. Focus is still largely on getting warranty back on track. Battery - The China shutdown/slowdown of the past month...

I am sorry for the past issues with you/your friend's Grasshoppers. The Hopper io is a big improvement over the past Grasshopper Model. We have steadily improved the Grasshopper and most units sold to distributors in the EU were made in 2018 or earlier. We are working to reduce repair times and...

We are sending emails out about converting your reservation into the actual order. It will take about a week to get to everyone.

I often feel as though "Customer Service" is confused with a result the customer wants. We do provide pretty good service, always answering emails and requests but maybe not always with the answers people want. There is such a high expectation for "just send me a new one" these days. Our model...

In the interest of continuing to allow users to switch parts in and out, we went through great effort to make the parts and chargers backward compatible. Yes, you could make a Grasshopper better with an io backend. Some features you won't be able to access because the old backend will detect...

More Info: • New battery contact with self-cleaning prongs Raised bumps with squared-off edges scrape the surface between the contact and battery when you turn the dial or unscrew the backend. The many Grasshopper units we saw after use showed build up in this area. Any amount of debris or gunk...

There is absolutely no requirement for a donation to get your warranty unit repaired/replace.

They will be merged over time.

Same charger with a slight improvement internally. A

Thanks, everyone, for their input on the website. We very much appreciate the feedback. We have already implemented a bunch of changes from contributors and will continue to do so. The site is now public, and we will share the domain here first to get further feedback and testing. The io is...

Looks like it was auto closed after the shipment was made. I have re-opened it for you. These two posts should be moved to the Grasshopper main thread if a mod has a moment.

Front-PCB: • Complete Board Re-design • New layout for better power handling and efficiency • Upgraded Automotive Grade CPU • Increased board Copper Thickness These changes help make the board more reliable and efficient. We are moving a lot of energy through the PCBs at a low voltage and that...

Looking for 5-10 users who want to proofread, click around looking for errors and test checkout (you would have to actually buy something ) on the new Hopper io website. PM me if interested.

We will honor the lower price for those who got the reservation.

A few corrections: io SS - $265 io ti/color ti - $295 Those with the reservation will get 10% off but not the general pre-order.

Improvements Explained continued... Heater: • New Generation 6 (io v1.0) From the very beginning, Hopper Labs has invested more time and effort into the design of the heater than any other aspect of vape. We firmly believe that the heating is core tech behind a great vape. That's why we have...

Here is the first set of improvements explained. Front-end: • New Process and Tooling for Screen Threaded Assembly. This change makes the screen assembly tighter which translates to a much lower chance that the screen comes unscrewed accidentally. I know some people purposefully take this...

We have made some big improvements to the temperature sensing and specifically to the reliability of the sensors. We spent a lot of time developing a new embedded sensor and have trialed it on Grasshopper. I doubt you'll have any problem with combustion. If you have not had those units...

Complete list? I will try but no doubt will forget a few things. I'll update/repost if I remember more changes. Also, I have not added what each change is for or does but can do that when I have more time. Front-end: • New Process and Tooling for Screen Threaded Assembly. • Internal pathway...

No hot air passes over any batteries, solder or electronics. Cold room temp air does pass near the LEDs. In our opinion you computer or new car is way more of a concern if you are truly worried about room temp air and electronics.