I haven't used my Pax in a while, last time I used it after a full charge though it just didn't quite seem to be heating up right after having it for a couple years, but I need to give it a good cleaning and try again to see if something is up. Unfortunately, I can't even send it in for warranty at all because I got it signed by Doug Benson and don't wanna lose it haha
I can help with that! We can do a normal warranty inspection and, should a new replacement be necessary, we'll go about it in a super roundabout way (sorry in advance):
We ship our new replacements from our warehouse, but do the inspections at HQ. We can hold on to your original device and send you a new replacement. Once the new one is received, we'll get it back in (roundabout as heck) and I'll swap the shell for you and send it back with some extra goodies.
If you're down to start that process just submit a support request and PM me the case number on here. I'll facilitate the swap once our techs approve a warranty service.