You should be just under the new 80 hour limit for warranty if that is really what is. Let us know what Bickel and Storz say when you contact them.Sad news here, my crafty died today, after 70 hours of use. My crafty was on firmware 2.08 and serial number 299xxx.
No back to back sessions, always let the unit come back to ambiant temperatures, leaving it on a glass plate for a quicker cooling. Using it two times on a full battery before charging it, never let it depleted, never a cold temperature or an overheating.
This is really sudden, I was finishing a bowl, I turn it off and when I turn it on again there it is : lights of death....But I see it coming, this week Bluetooth has died and vibration was random... That's sad, hope the next one will last longer than four month xD.
In case I would like to replace it by another vape, what would you recommend to me? I already have an mflb, volcano and an aromed (damn VAS !)
Thanks folks
I emailed Bickel and Storz about the warranty question but haven't received a response.
Vapornation confirmed that their lifetime warranty does not cover the batteries.
I don't care if heat up time is 1:50 or 2:20...I think the longest time was with my second unit over 200 hours. It was 2:50 min. I think.I hear ya @Crafty Vaper ! Some of what some members go through to save and preserve is a little bonkers IMHO, but to each their own. I think alot of us try to preserve that battery as much as possible, and not so much fear the vape breaking down (since S&B will take care of you if it isn't battery related). I also think it's pretty cool of them to offer I think a 50% discount on a new Crafty if you accidentally mess it up by say, dropping it in the toilet? Further to that, did you notice any longer/slower heat up times? I used to not care about battery management with my old Crafty, and definitely noticed its decline in heat up, performance, and ability to hold a temp.
I wonder if these Crafty's are just puking out randomly? At 70, 112, and 210 hours... I don't really see much of a pattern. I still think that our usage patterns has much to do with it. Otherwise, these things are just not built to last.
Hey welcome to FC, but just a heads up with your reprinting of their email, unless you have S&B permission to post that dialogue, you shouldn't be posting it here (against the rules).
It's a bummer that the warranty does not reset, but I personally did not expect it to. I don't know of any manufacturers that allow this? A 2 year warranty is a 2 year warranty - they will cover you for 2 years, period. If your craps out at 23 months, you will get a brand new unit, and you'll be left with no warranty, but they had you covered for those first 2. I'm happy, could be 1 year like many other manufacturers. If you think the Crafty shits the bed, perhaps try an Inhalater?
They have been updating the firmware along the way, and who knows what else behind the scenes, because we sure don't. As for enough hype revolving around them to sell, how long do you think that will last? I have never seen more brand new members to FC than in this Crafty and Mighty thread. Most lurk, yet read about all the issues, etc. and there are other forums were the problems are complained about greatly. Pretty sure this would be the end of the Crafty and Mighty if the defect rate continues to be so high. I do like how they wrote that the product has been improved since first release....at least they are acknowledging!
S&B do not owe us anything, and they definitely do not have to let us know what the "problems" are or solutions. Sounds like the Crafty is not the portable for you... since I have zero interest in any other portable other than the Mighty, I feel like an alternative recommendation is a complete moot point.
Such is life my friend... you can wait and wait for the next best thing, but then you will never have anything. As imperfect as the Crafty is, I just can't see myself not having one! Same goes for the Mighty!
So... How big are your hands? I think the Crafty is more portable than the Mighty because of its smaller size, but I don't think it's particularly stealthy.Thank you for all the information, guys. You've given me a lot to think about.
I have one more question.
Is the stealthiness of crafty also practical? I mean that can you use it in a crowded place without getting attention?
As I currently see it, both crafty and mighty seem like tools that are better used by going around the corner for couple of minutes. Or can the crafty be palmed enough that the stealthiness comes practical in everyday life?
I finally got a reply from Bickel and Storz confirming that the warranty does NOT reset with every warranty replacement.I just got off the phone with Christine, a Storz & Bickel rep, they called me back after I had sent an email inquiry on my Crafty replacement and requested a call. I told her I had concerns that in about a years time, I've had to warranty my Crafty 5 times and this seemed excessive. She did advise that their engineers are actively seeking improvements and I should not worry because.....
The 2 year warranty is reset when they send a new replacement Crafty!
I think most here thought and possibly were told otherwise. I told her a different rep had advised me the warranty is only for the initial 2 years only. She repeated herself and assured me that was their policy regarding warranty. So now I am quite happy I did not upgrade to a Mighty.
I also mentioned to her about how @Vambo1980 (I didn't mention specific names) fixed his Crafty to be more reliable with his internal modifications. She did say she would pass the information along to the engineers.
Experiencing a similar issue. My battery was defective, so I thought I'd contact the S&B support I've always heard great things about. MYTH BUSTED. They are awful. They never answer the phones, and respond to questions/concerns in "form email." I've read all these different accounts of people getting replacements, repairs, etc., and they all seem to be for different amounts of $. I owned my Crafty for 6 months, handled it very delicately, and all of a sudden a message appeared on the app telling me my unit was defective. After this, the unit wouldn't even turn on. S&B wants me to pay $70, not including $10-$15 shipping and handling, and is saying it's just "wear and tear."I finally got a reply from Bickel and Storz confirming that the warranty does NOT reset with every warranty replacement.
I really wish they'd stop telling one customer one thing and the next something different. It is causing a lot of confusion in the marketplace.
Neither of these products are reliable. Look at all the people who need 4-5 replacements. I treated my unit delicately, and after 6 months it just stopped working (a message appeared saying it was "defective"). Now, S&B wants me to spend $70 to replace a battery (including $30 in labor) for something they know is defective. They won't respond to any of my calls- nobody even picks up the phone! On top of that, they just ignore any particulars that you bring up in email, and give a "form response." I've never been so disappointed with customer service. You hear all these great things about S&B standing behind their products- maybe they did that 10 years ago, but I assure you they are not doing it anymore. They can't even pick up the damn phone.You would be a great salesman for S&B, since now I'm thinking that maybe I should just buy it for the lulz while I wait for something better
Is reliability difference between Crafty and the Mighty big? I mostly use my desktop vape extreme q, and would probably use the portable for about 10 sessions per week. Crafty is attractive for it's light weight. Size isn't very important to me, but it would be uncomfortable if the weight is dragging my pockets down. What would you recommend for me?
Thank you for all the information, guys. You've given me a lot to think about.
I have one more question.
Is the stealthiness of crafty also practical? I mean that can you use it in a crowded place without getting attention?
As I currently see it, both crafty and mighty seem like tools that are better used by going around the corner for couple of minutes. Or can the crafty be palmed enough that the stealthiness comes practical in everyday life?