Hi Guys 1st post in FC, glad to have found this site, really helpful.
So i own a VapeXhale Cloud EVO, a Crafty (2nd unit) and a Lynx Hypnos Pen for oil.
Regarding the Crafty it is a really good product by a really good company but....
Bought my Crafty on Jan 15 and was my only vape so i did use it hard, after 13months and 150h of use got dead didn't plug in so S&B replaced the unit and on May16 i got a new unit but didn't use it so heavily because i bought the Lynx and the Evo but another 13 months and 150h went by and got broken again can go higher than 90 celsius but this time a yellow light and a message on the app saying "The Vaporiser is faulty Send the vaporiser in to S&B service center" now the unit turns on blinks red and yellow and turns off...so i got in touch with S&B in Germany and got this reply...
"Please understand that we do not offer a repair service after the warranty periode.
We can offer you a new device for the price of 258€. If you want to take advantge of this offer we would ask you to send your device to us.
Please let us know how you want to proceed."
So according to European Union Directive every member state should give a new warranty period after an item is replaced by a new one so i was supposed to get another 2 year warranty by this law...
But the German Law is ambiguous and by doing that they let the company use a Commercial policy saying what i got in the message, in Portugal where i live its clear and they wouldn't stand a chance giving me the reply i got...
So now this is whats happening my RMA still pending, im looking for a Law in Germany to support my claim but meanwhile i bought a DaVinci IQ (waiting to arrive) because even they gave me a new one with a 2 year warranty this hassle don't worth the point ... at least the IQ has 10 year so... (off course other hassles will come hahahaha)
Even i get a new device i will sell it unused, if not i will try to fix this (my wife favourite) so if anyone got the same problem and got it fixed... advise please, i didn't went thru almost 400 pages looking for it... never opened a crafty because of warranty issues but im just waiting for RMA closure to proceed to do it.
THX
Cheers
GAV