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VaporNation.com - Your Online Vaporizer SuperStore

Discussion in 'Supporting Retailers' started by VaporNation, Jul 18, 2011.

  1. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
    Thanks Golantravize! I'm glad to hear your enjoying your Arizer Solo - it's a terrific vape.


    We truly appreciate the feedback callbobloblaw. We like to hook our customers up with as many free gifts and goodies as we can! Let us know if you ever need anything in the future.
     
  2. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
    Hey FC!

    Check out the brand new VaporNation, it's all around a better looking site and much more functional than before. There is a Vaporizer Buyer Guide for those who are new to vaping and tons of photos for each product. We'd love to hear what you think and don't forget to use the discount code FC11 to get your special Fuck Combustion savings.
     
  3. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
    We'll be receiving the Palm Vaporizer from VaporBLUNT in about two days!

    Who's getting stoked for this small new portable?

    Get your order in now and use the exclusive discount code PALMFC for 12% off!
     
  4. placetime

    placetime Well-Known Member

    Messages:
    911
    :tup: The old site would slow down my browser a bunch. The new site is *much* friendlier, imho. :2c: :)
    :peace:
     
  5. brown_hobbit

    brown_hobbit Member

    Messages:
    17
    I'm actually enjoying the Volcano classic that I just received from you folks today! Thanks for having the best price I could find plus a lot of extras. You guys even made sure the travel case for the unit was the kind I was looking for! The whole rewards bit will keep me coming back too, smart! :p
     
  6. trippysiths

    trippysiths Member

    Messages:
    1
    i see that you guys are selling the cannacig at champs trade show, will you be selling it online as well?
     
  7. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
  8. 93tillinfiniD

    93tillinfiniD Big D

    Messages:
    1
    Location:
    Santa Cruz California
    I'd just like to say that ordering from VaporNation has changed my view of making online purchases as a whole! Their customer service is top notch, and they've been in contact with me throughout my entire order process. There was a slight miscommunication on my end over a product that was on backorder, but they were happy to help me upgrade my order and now it should only be a short wait before the Thermovape is pre-heating in my hands :science:

    Their awesome prices, coupons, free shipping, and quality customer service have made VaporNation my new go-to shop for all my Vaporizer needs! Thanks again guys, keep up the good work (especially Bobby!) :tup:
     
  9. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
    Anyone in the Los Angeles area looking for a job? VaporNation is now hiring!

    Give us a call at 424-835-3084 or email us at bobby@vapornation.com if you are interested.
     
    KidFated. and 559stonerr like this.
  10. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
  11. SunnyHours

    SunnyHours Well-Known Member

    Messages:
    149
    Location:
    Montreal, Canada
    Hi!
    I'm pretty pissed off...
    I bought a Vriptech Heat Wand from you guys. Order placed on january 3rd, received it the 18th. On the 20th of January I contacted you guys by email to let you know that there was some minor cracks in the heater cover. You told me to send pics, so I did. Then I had to call so I called. Then you told me that you'd check with vriptech for replacement parts and you'd call me with some news...it's been 2 weeks!

    I sent multiple emails to customer support about my orders and I have NO answers!

    On top of that I dropped my VHW Bowl so I ordered 2 more bowls from you guys! That's 2 weeks ago! Still not shipped!
    I mean it's fine if you don't have news from vriptech (even though after 2 weeks you should of gotten back to me) but at the very least send me the 140$ order I've made!
    I'm about to call Visa to cancel the payment and mark it as fraud since I have NO CONTACT at all with you guys!

    Really disappointed!
     
  12. cb8888

    cb8888 New Member

    Messages:
    4
    I understand your frustration. They have the worst response times. It's 2013 and they cannot seem to email or answer a phone properly.

    Response expectation is for any client generally same day...if you're busy next day is acceptable for an email or call. But anything greater than 3 or 4+ days = "you're doing it wrong"

    If you're going to be an internet sales company you have to know how to use the internet and communicate with people that are actually willing to give you money for a product.

    With several other online store options there's no reason to put up with that kind of service. I don't plan on buying another product from that site again.
     
  13. SunnyHours

    SunnyHours Well-Known Member

    Messages:
    149
    Location:
    Montreal, Canada
    They actually called me yesterday trying to make it right...
    Gave me an RMA # so I can get a new un cracked VHW. Mine has very small hairline cracks but with the heat up and cool downs I fear it'll break eventually...
     
  14. cb8888

    cb8888 New Member

    Messages:
    4
    It's just a small company with false promises and lagged based decisions. I have no doubt they'll get you what you want after you complain enough times. :)

    There's many other sites to choose from that don't operate the same way.

    Mod note: Don’t attack products or companies. You can post your opinion, and you can criticize, but posts written to offend are not allowed.
     
  15. Hoops

    Hoops Well-Known Member

    Messages:
    289
    Location:
    Washington
    I inquired about the minivap they carry on their website. First page of this thread says they will beat anyone's prices. That is apparently not the case with the minivap as after my second request on the subject I received a reply stating they would look into it. That was two weeks ago and I never heard back.

    Not bashing, just informing others that apparently the price matching listed on this thread has it's restrictions.
     
  16. cb8888

    cb8888 New Member

    Messages:
    4
    Why do I have a mod alert for stating fact? There's nothing offensive about my post and my intent was to never offend.

    Unless the issue is these forums are sponsored by one of these companies. Then sorry for reviewing your sponsor. :)
     
  17. Mynameismud

    Mynameismud But call me Alowishus Devadander Abercrombie.

    I think its the false promise thing you posted but either way id be careful because your not allowed to publicly question a mods decision or something like that...

    On another note heres my 1st experience and last experience from vapornation. I ordered about 40 dollars of supplies for my vivape, bags, bag mouthpieces, whips and some various other misc items. I opened my package when it arrived and the switches were missing from the bag moutpieces, i didnt recieve the ties for the bags that i ordered, and the whip was missing from my order. Also i noticed a small blue cardboardish/plastic box at the bottom of the box under packing peanuts that i thought was just packing material. Threw away the box and packing material and called them up abut the issues and the guy(i think his name was kevin) says send me pictures of the issues you have (which i did) and he also said it looks like we also mailed you an aquavape were going to need you to mail that back to us and then we can resolve your issue. I told him i had no clue what he was talking about and he called me a liar and said i would not recieve my correct order until the aquavape was paid for or returned

    I eneded up going back into the trash and that little blue packing material thing ended up being the aquavape. Needless to say ive been using it ever since and have never done business with this company again
     
    Nbajunkie and Hoops like this.
  18. cb8888

    cb8888 New Member

    Messages:
    4
    That's some control issues right there if that's the case considering there is no harm what so ever going on here... But any site that isn't a fan Freedom of speech the users will use another message board.


    But in regards to the actual topic here...just run a charge back.

    I know people get scared about due to the kind of items they are buying the bank might not side, but it's hard for a bank to not side with you in most cases. The product and purchase is still legal regardless of intent. The banks don't care about intent they care about bad merchants. If you did not get your proper item, that's their fault not yours. If people don't charge back, then merchants just feel they can continue business in this matter.
     
  19. momofthegoons

    momofthegoons vapor accessory addict Staff Member

    Messages:
    6,149
    cb8888, your posts in this thread have broken several of our rules. Because you are new, I am going to give you a break. Please read the rules, here, before you post further on the forum.
     
    Hoops likes this.
  20. Mynameismud

    Mynameismud But call me Alowishus Devadander Abercrombie.

    I dont understand how vapornation is still a supported retailer. They still have the mivape for sale in their store, so they have been taking peoples money as long as vaporfection has been.
     
  21. max

    max This space available Staff Member

    Messages:
    8,999
    What's factual about your post cb? Do you know the size of the company? They're actually one of the larger on-line resellers. The promises and decisions part of the sentence is definitely opinion, and based on what, other than the post you're commenting on? I don't see any personal experience of your own.

    We don't protect companies here other than providing the same protection that other members get. If we did, we simply wouldn't have a thread like this one. But we also don't want to see piling on by other members who don't have personal experience with the retailer. If you don't have a buying experience to report or a question for this dealer, you don't have any reason to post in this thread.

    I'm pretty sure Vaporfection had 'add to cart' on the miVape before any retailer did. Do you have any personal knowledge that Vaporfection is refusing to refund the purchase price on a miVape? While I certainly wouldn't accept payment for a product that's not yet in production and available, there's a big difference between accepting payment and refusing to provide a refund.
     
  22. Mynameismud

    Mynameismud But call me Alowishus Devadander Abercrombie.

    No i just saw that they were still selling it after making my rant and decided to keep it going.my apologies
     
  23. max

    max This space available Staff Member

    Messages:
    8,999
    I don't think they should be accepting payment for a vape with a current production delay of about 18 months, but I also don't think there should be any problem getting a refund from them. We'll see what their position is on continuing to sell this phantom vape.
     
  24. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    292
    Location:
    Los Angeles, California
    Hey Sunny Hours,

    We'll get you fixed up right away. We truly apologize for the inconvenience.

    Being one of the only authorized dealers for Vaporfection products, we have been very excited to start carrying the miVape Vaporizer for quite some time now. Since we expected a large response to this new portable vape, we decided to add the product to our website so people could place a Pre-Order for the item (just like Vaporfection). We initially expected these units to arrive in late 2012, but obviously that didn't happen. As most of you are aware, Vaporfection (the manufacturer) has had some recent "issues" and has delayed the release of this unit. They are now telling us it should be ready in mid-2013.

    We understand your position about charging for a product that we don't currently stock. For that reason, we have decided to remove this product from our website until we have a FIRM delivery date for the first shipment.

    To answer an earlier question, we have been providing FULL refunds to anyone who has gotten tired of waiting for the miVape. We're not trying to swindle or steal anyone's money. We have also offered these customers a significant discount on any future purchase to make up for the inconvenience.

    Hi Hoops,

    We apologize for not responding sooner. We are still waiting to hear back from the manufacturer to see if we can fulfill your request. The MiniVap they offer on their website is the base model. We are trying to get a hold of these units so we can price match your request. We'll let you know once we hear back.
     
    Nbajunkie, way2, Hoops and 1 other person like this.
  25. synche

    synche Well-Known Member

    Messages:
    47
    I recently ordered a Da Buddha vaporizer from Vapornation.com. While their customer service wasn't terrible, it was far from good. Let me explain.

    I called them on the phone and said I would like to take advantage of their low price guarantee and buy a dbv. The woman who I was speaking to replied that they would match any advertised price. I told her it said they had a 100% price beating guarantee listed on the website. After some back and forth, she said she would have to go check. She came back, checked my adv. price and gave me $5 bucks off. I asked about the free gifts included and she said because I got the lower price they didn't offer them. I told them I was getting a free grinder at the other site, and she acquiesced.

    Why don't they know their own policy and why are they nickel and dimeing me over a grinder?


    She then told me I would receive a confirmation email within 5 minutes with my order number. Several hours later, when I hadn't received my email, I sent them a message on their website. They responded by email that my order went through and gave me my order number.

    Why tell me 5 minutes if 5 hours go by and you still haven't sent it?


    A couple of days later I tried to use my order number and check the status of the order on the VN website. It kept tellling me my information was incorrect. I sent a response email (from the email with my purchase #) and submitted another web based inquiry regarding the improper functioning of their website order status function. A week later, still no response, my dbv is past the time they promised it so I call them. The person tells me that the vaporizer was out of stock, they emailed me about this, and that it had shipped 2 days ago. I tell her I haven't received an email in that regard. At this point, she offers that the email came back as undelivered.

    Why didn't you not know it was out of stock when I made the order, why did I not receive a response to two separate inquiries for over a week, and why was I told I was sent an email, when you knew the email didn't go through?


    I did receive an email invoice with a tracking number after I received my dbv. They apologized in this email and said that my information had an extra i in hotmail, uh ookay.

    Why, since you have already successfully emailed me, are you making excuses that you didn't email me because my information was incorrect?


    Individually the customer service transgressions weren't that bad, it's just that they were at every point of interaction with them. I did get the dbv in a fairly timely fashion, so I am not really upset, I just wish they would respond to inquiries, be aware of their own policies, not say they sent something when they know they did not, and not make phony excuses.

    I should also mention that the VN 4 piece grinder they included with my order is kind of lame. The screen is warped and pops spraying ground material everywhere. I can't use it as a holding chamber because of this. I tried to post a review of it on the VN website 2-3 days ago. Out of 4 ratings I gave it 2 - 3's and 2- 4's, out of 5. I said it grinded well, but shot herb. I got a post subject to moderation notification. It hasn't been posted yet, but I'm hoping they will. If they don't put it up, I will let you all know.
     

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